Front Desk Associate
Residence Inn by Marriott, Traverse City, MI, United States
We’re looking for a reliable and friendly Front Desk Agent to join our team at the brand new Residence Inn Traverse City. As one of the first faces our guests will see, you’ll play an important role in setting the tone for their stay—making them feel welcome, supported, and right at home. If you enjoy helping people, staying organized, and being part of a close-knit team, we’d love to hear from you.
Candidate availability must align for a combination of the following shifts:
7AM - 3PM
3PM - 11PM
What You’ll Do:
Greet guests with a warm, professional attitude and assist with check-in and check-out.
Manage reservations, cancellations, and updates using our booking system.
Answer guest questions and share information about the hotel and Traverse City area.
Help resolve guest concerns calmly and efficiently to ensure a great experience.
Complete daily shift checklist and report necessary items to management
Keep the front desk area tidy and stocked with necessary supplies.
Handle transactions for items purchased from The Market, and ensuring it is regularly stocked
Work closely with housekeeping and maintenance to ensure rooms are guest-ready.
Handle incoming calls and guest requests with care and professionalism.
What We’re Looking For:
Previous experience working in hotel front desk is highly preferred.
Previous experience with a Marriott Brand is a plus
Great communication skills and a natural customer-first mindset.
Comfortable using computers and willing to learn hotel systems (we’ll train you).
Dependable, detail-oriented, and able to stay calm under pressure.
Flexibility to work different shifts, including weekends or nights as needed.
Bonus: Familiarity with FOSSE or other hotel systems, and/or bilingual skills.
High school diploma or equivalent; additional training or certifications in hospitality preferred
Why Join Us?
As part of the team at this brand-new Residence Inn, you’ll have the chance to shape the guest experience from day one. We’re a Marriott-branded property that values teamwork, growth, and hospitality done right.
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Candidate availability must align for a combination of the following shifts:
7AM - 3PM
3PM - 11PM
What You’ll Do:
Greet guests with a warm, professional attitude and assist with check-in and check-out.
Manage reservations, cancellations, and updates using our booking system.
Answer guest questions and share information about the hotel and Traverse City area.
Help resolve guest concerns calmly and efficiently to ensure a great experience.
Complete daily shift checklist and report necessary items to management
Keep the front desk area tidy and stocked with necessary supplies.
Handle transactions for items purchased from The Market, and ensuring it is regularly stocked
Work closely with housekeeping and maintenance to ensure rooms are guest-ready.
Handle incoming calls and guest requests with care and professionalism.
What We’re Looking For:
Previous experience working in hotel front desk is highly preferred.
Previous experience with a Marriott Brand is a plus
Great communication skills and a natural customer-first mindset.
Comfortable using computers and willing to learn hotel systems (we’ll train you).
Dependable, detail-oriented, and able to stay calm under pressure.
Flexibility to work different shifts, including weekends or nights as needed.
Bonus: Familiarity with FOSSE or other hotel systems, and/or bilingual skills.
High school diploma or equivalent; additional training or certifications in hospitality preferred
Why Join Us?
As part of the team at this brand-new Residence Inn, you’ll have the chance to shape the guest experience from day one. We’re a Marriott-branded property that values teamwork, growth, and hospitality done right.
#J-18808-Ljbffr