PM MOD: Lodging Operations - Keystone Property Management
Vail Resorts, Keystone, CO, United States
Overview
Create Your Experience of a Lifetime! Come work and play in the mountains. Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you\'ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
Ski/Mountain perks: Free passes for employees, employee-discounted lift tickets for friends and family, and free ski lessons
More employee discounts on lodging, food, gear, and mountain shuttles
RSP options (after 12 months or 2000 cumulative hours of service)
Employee Assistance Program
Excellent training and professional development
Referral Program
Full-time roles are eligible for the above, plus health, dental, and vision insurance for eligible seasonal employees after working 500 hours
Free ski passes for dependents
Critical Illness and Accident plans
Job Summary
The Assistant Manager and PM MOD (Manager on Duty) of Keystone Property Management Lodging Operations will oversee the daily management of the night operations group of the Lodging Operations Team, ensuring efficient and effective service delivery across a broad and dynamic range of responsibilities. This role includes coordinating basic maintenance requests and unit deliveries, resolving guest and owner concerns, and supervising Guest Services Specialists in the field. The position requires regular interaction with emergency response partners, including Keystone Emergency Services, the Snake River Fire Department, Summit County Ambulance Service, and the Summit County Sheriff’s Department. Strong leadership, sound judgment, and the ability to manage high-pressure situations are essential. Successful candidates will have exceptional organizational and multitasking abilities, strong interpersonal and communication skills, and proven experience leading a sizable team. This position will be 4 10’s paired with after-hours emergency on-call support.
Job Specifications
Starting Wage: $58,461.98 - $65,358.10
Employment Type: Year Round
Shift Type: Full Time hours available
Minimum Age: At least 18 years of age
Housing Availability: Yes
Job Responsibilities
Ensure that service standards and MOD standards are consistently applied, and all company and departmental policies and procedures are followed.
Train, coach, and develop the Lodging Operations Night Operations Team.
Lead stand-up meetings to prepare the team for daily workload demands.
Provide oversight and direction on work prioritization for the Night Operation Team.
Answer PM MOD phone in a timely and professional manner.
Assist with Lodging Operations Billing to ensure accuracy and timeliness.
Support management of the Lodging Operations Fleet of Vehicles, including usage and accountability.
Safely operate company vehicles in accordance with company policies.
Complete basic maintenance and troubleshooting.
Complete guest and owner requests, including lockouts, deliveries, service orders, and porterage.
Collaborate with governmental emergency response agencies as required.
Provide overnight on-call lockout and emergency maintenance coverage for Keystone Property Management and Keystone Employee Housing.
Maintain a professional appearance and demeanor at all times.
Demonstrate a strong working knowledge of Front Desk and Contact Center operations.
Other duties as assigned.
Job Requirements
High school education or equivalent
Proficiency with computer and phone applications and systems
Basic reading, spelling, and math skills
Ability to converse clearly with many different types of people in English
Ability to work with guests using good social manners, diplomacy, and tact
Valid US Driver’s License, clean driving record, and ability to pass a vehicle record check
Ability to work well under pressure
Previous hotel/hospitality experience
Ability to lift and move 50 lbs
In completing this application, applicants may redact information identifying age, date of birth, or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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Create Your Experience of a Lifetime! Come work and play in the mountains. Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you\'ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
Ski/Mountain perks: Free passes for employees, employee-discounted lift tickets for friends and family, and free ski lessons
More employee discounts on lodging, food, gear, and mountain shuttles
RSP options (after 12 months or 2000 cumulative hours of service)
Employee Assistance Program
Excellent training and professional development
Referral Program
Full-time roles are eligible for the above, plus health, dental, and vision insurance for eligible seasonal employees after working 500 hours
Free ski passes for dependents
Critical Illness and Accident plans
Job Summary
The Assistant Manager and PM MOD (Manager on Duty) of Keystone Property Management Lodging Operations will oversee the daily management of the night operations group of the Lodging Operations Team, ensuring efficient and effective service delivery across a broad and dynamic range of responsibilities. This role includes coordinating basic maintenance requests and unit deliveries, resolving guest and owner concerns, and supervising Guest Services Specialists in the field. The position requires regular interaction with emergency response partners, including Keystone Emergency Services, the Snake River Fire Department, Summit County Ambulance Service, and the Summit County Sheriff’s Department. Strong leadership, sound judgment, and the ability to manage high-pressure situations are essential. Successful candidates will have exceptional organizational and multitasking abilities, strong interpersonal and communication skills, and proven experience leading a sizable team. This position will be 4 10’s paired with after-hours emergency on-call support.
Job Specifications
Starting Wage: $58,461.98 - $65,358.10
Employment Type: Year Round
Shift Type: Full Time hours available
Minimum Age: At least 18 years of age
Housing Availability: Yes
Job Responsibilities
Ensure that service standards and MOD standards are consistently applied, and all company and departmental policies and procedures are followed.
Train, coach, and develop the Lodging Operations Night Operations Team.
Lead stand-up meetings to prepare the team for daily workload demands.
Provide oversight and direction on work prioritization for the Night Operation Team.
Answer PM MOD phone in a timely and professional manner.
Assist with Lodging Operations Billing to ensure accuracy and timeliness.
Support management of the Lodging Operations Fleet of Vehicles, including usage and accountability.
Safely operate company vehicles in accordance with company policies.
Complete basic maintenance and troubleshooting.
Complete guest and owner requests, including lockouts, deliveries, service orders, and porterage.
Collaborate with governmental emergency response agencies as required.
Provide overnight on-call lockout and emergency maintenance coverage for Keystone Property Management and Keystone Employee Housing.
Maintain a professional appearance and demeanor at all times.
Demonstrate a strong working knowledge of Front Desk and Contact Center operations.
Other duties as assigned.
Job Requirements
High school education or equivalent
Proficiency with computer and phone applications and systems
Basic reading, spelling, and math skills
Ability to converse clearly with many different types of people in English
Ability to work with guests using good social manners, diplomacy, and tact
Valid US Driver’s License, clean driving record, and ability to pass a vehicle record check
Ability to work well under pressure
Previous hotel/hospitality experience
Ability to lift and move 50 lbs
In completing this application, applicants may redact information identifying age, date of birth, or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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