Unified Communications Engineer I
University of Central Florida, Orlando, FL, United States
Facilities and Business Operations:
The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.
Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities
The Opportunity:
The UCF IT Department within Facilities and Business Operations is seeking a Unified Communications Engineer I to support the University's core communication and collaboration platforms. This role plays a critical part in maintaining the reliability of enterprise services such as Microsoft Teams, Teams Phone, and Exchange Online -tools that faculty, staff, and students rely on every day to teach, learn, and operate the University. In this role, the Unified Communications Engineer I will focus on Tier 1 incident response and daily operational support, working closely with technical teams to ensure service availability, security, and performance across voice and unified communications environments.
Responsibilities:
Provide Tier 1 incident response for voice and unified communications issues, following established troubleshooting, documentation, and escalation procedures.
Administer and support Microsoft 365 communication and collaboration services, including Microsoft Teams and Exchange Online.
Support Microsoft Teams Phone System, including phone updates, configuration, analog and port testing, and troubleshooting.
Provide Zoom administration and end-user support, ensuring meeting and licensing services remain available and functional.
Accurately document incidents and service requests in the ticketing system while adhering to standard operating procedures and process consistency.
Participate in workflow improvement and automation efforts to increase operational efficiency and service reliability.
Assist with Microsoft Defender Explorer investigations and support anti-spam and threat protection policies.
Support Microsoft Purview and Compliance activities, including audits, compliance portal tasks, and data governance initiatives.
Maintain compliance with required security, privacy, and institutional training requirements.
Minimum Qualifications:
Bachelor's degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications: Experience supporting Microsoft 365 communication and collaboration services, including Microsoft Teams and Exchange Online.
Familiarity with Microsoft Teams Phone System, including basic voice configuration, phone provisioning, analog/port testing, and troubleshooting.
Experience providing Tier 2 technical support for voice or unified communications services in an enterprise or higher education environment.
Strong customer service skills with the ability to communicate technical concepts clearly to non-technical users.
Understanding of information security, privacy, and compliance requirements in a higher-education or regulated environment.
Exposure to IT service management practices, including ticket documentation, adherence to standard operating procedures, and escalation workflows
Familiarity with Microsoft Defender tools, including basic investigation workflows and anti-spam or security policy support.
Awareness of Microsoft Purview and Compliance features, such as audits, data governance, or compliance portal tasks
Experience supporting workflow improvement, automation, or process standardization initiatives.
Special Instructions to the Applicants:
The anticipated salary range for this position is $56,030 - $62,334. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
This is an Auxiliary (AUX) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.
All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
Are you ready to unleash YOUR potential?
As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.
W orking at UCF has its perks! UCF offers: Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick time off and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
And more...For more benefits information, view theUCF Employee Benefits Guide.
Dive into our Total Rewards Calculatorto discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.
Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.
Department
UCF IT
Work Schedule
Monday - Friday, 8:00AM - 5:00PM
Type of Appointment
Regular
Expected Salary
$56,030.00 to Negotiable
Job Posting End Date
04-25-2026-12-00-AM
As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.
For general application or posting questions, please email talent@ucf.edu.
The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.
Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities
The Opportunity:
The UCF IT Department within Facilities and Business Operations is seeking a Unified Communications Engineer I to support the University's core communication and collaboration platforms. This role plays a critical part in maintaining the reliability of enterprise services such as Microsoft Teams, Teams Phone, and Exchange Online -tools that faculty, staff, and students rely on every day to teach, learn, and operate the University. In this role, the Unified Communications Engineer I will focus on Tier 1 incident response and daily operational support, working closely with technical teams to ensure service availability, security, and performance across voice and unified communications environments.
Responsibilities:
Provide Tier 1 incident response for voice and unified communications issues, following established troubleshooting, documentation, and escalation procedures.
Administer and support Microsoft 365 communication and collaboration services, including Microsoft Teams and Exchange Online.
Support Microsoft Teams Phone System, including phone updates, configuration, analog and port testing, and troubleshooting.
Provide Zoom administration and end-user support, ensuring meeting and licensing services remain available and functional.
Accurately document incidents and service requests in the ticketing system while adhering to standard operating procedures and process consistency.
Participate in workflow improvement and automation efforts to increase operational efficiency and service reliability.
Assist with Microsoft Defender Explorer investigations and support anti-spam and threat protection policies.
Support Microsoft Purview and Compliance activities, including audits, compliance portal tasks, and data governance initiatives.
Maintain compliance with required security, privacy, and institutional training requirements.
Minimum Qualifications:
Bachelor's degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications: Experience supporting Microsoft 365 communication and collaboration services, including Microsoft Teams and Exchange Online.
Familiarity with Microsoft Teams Phone System, including basic voice configuration, phone provisioning, analog/port testing, and troubleshooting.
Experience providing Tier 2 technical support for voice or unified communications services in an enterprise or higher education environment.
Strong customer service skills with the ability to communicate technical concepts clearly to non-technical users.
Understanding of information security, privacy, and compliance requirements in a higher-education or regulated environment.
Exposure to IT service management practices, including ticket documentation, adherence to standard operating procedures, and escalation workflows
Familiarity with Microsoft Defender tools, including basic investigation workflows and anti-spam or security policy support.
Awareness of Microsoft Purview and Compliance features, such as audits, data governance, or compliance portal tasks
Experience supporting workflow improvement, automation, or process standardization initiatives.
Special Instructions to the Applicants:
The anticipated salary range for this position is $56,030 - $62,334. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
This is an Auxiliary (AUX) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.
All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
Are you ready to unleash YOUR potential?
As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.
W orking at UCF has its perks! UCF offers: Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick time off and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
And more...For more benefits information, view theUCF Employee Benefits Guide.
Dive into our Total Rewards Calculatorto discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.
Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.
Department
UCF IT
Work Schedule
Monday - Friday, 8:00AM - 5:00PM
Type of Appointment
Regular
Expected Salary
$56,030.00 to Negotiable
Job Posting End Date
04-25-2026-12-00-AM
As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.
For general application or posting questions, please email talent@ucf.edu.