Communications Analyst (O-5 Billet) Non-Supervisory - External
U.S. Immigration and Customs Enforcement, Washington, DC, United States
Duties and Responsibilities
Coordinates with IHSC units to review data of products used to promote organization communications initiatives.
Supports IHSC communications initiatives established by the IHSC assistant director, IHSC Communications Unit chief, and the Strategic Communications Team supervisor.
Conducts studies, research, and needs assessments to define opportunities for new or improved processes, solutions, practices, products, or services based on user needs to improve customer experience.
Researches, develops, coordinates, and implements performance measures to: Compile and interpret data; Evaluate the effectiveness of communications campaigns; Present findings to IHSC communications designers; and Recommend strategies to improve communications efforts, to include appropriate vehicles for communicating information.
Develops information materials and supports Strategic Communications Team efforts.
Recommends appropriate tools and platforms - including broadcast messages, magazines, newsletters, communication workgroups, and live Town Hall meetings - to enhance communications across the organization.
Supports communications planning development and completion.
Occasional travel required to support IHSC facilities.
Use Adobe and Microsoft Office products to write, edit, design, format, and maintain content in appropriate style for both print and online mediums.
Deploy for up to 30 days a year to internal facilities as needed through IHSC's TDY on‑Call Schedule (ITOS).
Additional duties as assigned.
Conditions of Employment
You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation.
You must successfully pass a drug screen.
Males born after 12/31/59 must certify registration with Selective Service.
Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24‑month commitment to IHSC.
Assignment Pay Agreement: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.
PHS officers must participate in IHSC TDY On‑Call Schedule (ITOS). ITOS is either an entire month or two 16‑day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.
Physical Demands
This non‑hazardous duty position requires sitting and/or standing for extended periods of time [6‑8 Hours].
Performing repeated bending motion.
Average manual dexterity for computer operation.
Phone use for extended periods of time.
Education and Knowledge, Skills, and Abilities
Must possess a qualifying degree for the PHS officer's category and an advanced degree (e.g., M.B.A. or M.S.) from an accredited institution.
Must have experience in the following areas to successfully perform the duties of this position: Writing communications related materials, strategic planning, collecting, analyzing, and providing recommendations for data.
Understands strategic communications and how it supports organization goals and priorities.
Highly effective interpersonal and organizational skills; strong writing skills to include document formulation, editing, and review.
High degree of initiative, and follow‑through on a wide range of communication efforts.
Supervisory Controls
Incumbent reports to the team leader, Strategic Communications Team, IHSC Communications Unit. The team leader, Strategic Communications Team, reviews products to ensure they meet guidance and specifications.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
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Coordinates with IHSC units to review data of products used to promote organization communications initiatives.
Supports IHSC communications initiatives established by the IHSC assistant director, IHSC Communications Unit chief, and the Strategic Communications Team supervisor.
Conducts studies, research, and needs assessments to define opportunities for new or improved processes, solutions, practices, products, or services based on user needs to improve customer experience.
Researches, develops, coordinates, and implements performance measures to: Compile and interpret data; Evaluate the effectiveness of communications campaigns; Present findings to IHSC communications designers; and Recommend strategies to improve communications efforts, to include appropriate vehicles for communicating information.
Develops information materials and supports Strategic Communications Team efforts.
Recommends appropriate tools and platforms - including broadcast messages, magazines, newsletters, communication workgroups, and live Town Hall meetings - to enhance communications across the organization.
Supports communications planning development and completion.
Occasional travel required to support IHSC facilities.
Use Adobe and Microsoft Office products to write, edit, design, format, and maintain content in appropriate style for both print and online mediums.
Deploy for up to 30 days a year to internal facilities as needed through IHSC's TDY on‑Call Schedule (ITOS).
Additional duties as assigned.
Conditions of Employment
You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation.
You must successfully pass a drug screen.
Males born after 12/31/59 must certify registration with Selective Service.
Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24‑month commitment to IHSC.
Assignment Pay Agreement: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.
PHS officers must participate in IHSC TDY On‑Call Schedule (ITOS). ITOS is either an entire month or two 16‑day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.
Physical Demands
This non‑hazardous duty position requires sitting and/or standing for extended periods of time [6‑8 Hours].
Performing repeated bending motion.
Average manual dexterity for computer operation.
Phone use for extended periods of time.
Education and Knowledge, Skills, and Abilities
Must possess a qualifying degree for the PHS officer's category and an advanced degree (e.g., M.B.A. or M.S.) from an accredited institution.
Must have experience in the following areas to successfully perform the duties of this position: Writing communications related materials, strategic planning, collecting, analyzing, and providing recommendations for data.
Understands strategic communications and how it supports organization goals and priorities.
Highly effective interpersonal and organizational skills; strong writing skills to include document formulation, editing, and review.
High degree of initiative, and follow‑through on a wide range of communication efforts.
Supervisory Controls
Incumbent reports to the team leader, Strategic Communications Team, IHSC Communications Unit. The team leader, Strategic Communications Team, reviews products to ensure they meet guidance and specifications.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
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