Solution Support Engineer
CGI, Fairfax, VA, United States
CGI is seeking a Solution Support Engineer to join our U.S. Government Solutions team. The Solution Support Engineer plays a critical role in enabling successful pre‑sales engagements by supporting Strategic Solution Engineers and Solution Engineers during demonstration preparation and execution.
Key Responsibilities
Demo & Environment Readiness
Prepare, configure, and maintain CGI Advantage ERP demonstration environments.
Design, load, validate, and troubleshoot demo data aligned to customer use cases.
Ensure demo environments meet quality, stability, and readiness standards.
Support multiple concurrent pursuits with accurate and timely preparation.
Technical & Functional Support
Provide technical and functional problem solving related to demo scenarios and system behavior.
Investigate issues encountered during demo preparation and execution.
Collaborate with Solution Engineers to align system behavior with solution narratives.
Software Defect Management
Identify, document, reproduce, and track demo‑impacting software defects.
Clearly articulate defect details, business impact, and reproduction steps.
Partner with Product, Engineering, and Support teams to support timely resolution.
Validate fixes and document approved work‑arounds to ensure demo continuity.
Collaboration & Continuous Improvement
Work closely with Strategic Solution Engineers and Solution Engineers as a trusted technical partner.
Contribute to demo standards, known issue documentation, and best practices.
Support continuous improvement of demo processes, tools, and environments.
Proactively analyze competitive landscape to incorporate best practices into ongoing product demonstrations.
Maintain deep working knowledge of CGI Advantage ERP functionality relevant to target customers.
Required Qualifications
Experience working with CGI Advantage ERP in a functional, technical, or hybrid capacity.
Strong understanding of ERP data structures, configuration, and system behavior.
Experience supporting pre‑sales demonstrations or customer‑facing technical activities.
Familiarity with public sector or government financial management systems.
Experience working closely with Solution Engineers or Sales Engineers.
Exposure to enterprise demo environment management or release cycles.
Demonstrated troubleshooting and problem‑solving skills.
Experience documenting and reporting software defects.
Strong written communication skills with attention to detail.
Ability to manage multiple priorities in a fast‑paced environment.
Collaborative mindset and ability to work effectively across teams.
Benefits & Compensation
Compensation range: $56,600.00 – $121,100.00. CGI offers competitive compensation, profit participation, medical, dental, vision benefits, life insurance, 401(k) matching, paid vacation, holidays, sick leave, parental leave, bereavement leave, tuition assistance, and wellness programs.
Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status to the extent required by applicable laws.
CGI provides reasonable accommodations to qualified individuals with disabilities. All CGI offers of employment in the U.S. are contingent upon the successful completion of a background investigation.
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Key Responsibilities
Demo & Environment Readiness
Prepare, configure, and maintain CGI Advantage ERP demonstration environments.
Design, load, validate, and troubleshoot demo data aligned to customer use cases.
Ensure demo environments meet quality, stability, and readiness standards.
Support multiple concurrent pursuits with accurate and timely preparation.
Technical & Functional Support
Provide technical and functional problem solving related to demo scenarios and system behavior.
Investigate issues encountered during demo preparation and execution.
Collaborate with Solution Engineers to align system behavior with solution narratives.
Software Defect Management
Identify, document, reproduce, and track demo‑impacting software defects.
Clearly articulate defect details, business impact, and reproduction steps.
Partner with Product, Engineering, and Support teams to support timely resolution.
Validate fixes and document approved work‑arounds to ensure demo continuity.
Collaboration & Continuous Improvement
Work closely with Strategic Solution Engineers and Solution Engineers as a trusted technical partner.
Contribute to demo standards, known issue documentation, and best practices.
Support continuous improvement of demo processes, tools, and environments.
Proactively analyze competitive landscape to incorporate best practices into ongoing product demonstrations.
Maintain deep working knowledge of CGI Advantage ERP functionality relevant to target customers.
Required Qualifications
Experience working with CGI Advantage ERP in a functional, technical, or hybrid capacity.
Strong understanding of ERP data structures, configuration, and system behavior.
Experience supporting pre‑sales demonstrations or customer‑facing technical activities.
Familiarity with public sector or government financial management systems.
Experience working closely with Solution Engineers or Sales Engineers.
Exposure to enterprise demo environment management or release cycles.
Demonstrated troubleshooting and problem‑solving skills.
Experience documenting and reporting software defects.
Strong written communication skills with attention to detail.
Ability to manage multiple priorities in a fast‑paced environment.
Collaborative mindset and ability to work effectively across teams.
Benefits & Compensation
Compensation range: $56,600.00 – $121,100.00. CGI offers competitive compensation, profit participation, medical, dental, vision benefits, life insurance, 401(k) matching, paid vacation, holidays, sick leave, parental leave, bereavement leave, tuition assistance, and wellness programs.
Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status to the extent required by applicable laws.
CGI provides reasonable accommodations to qualified individuals with disabilities. All CGI offers of employment in the U.S. are contingent upon the successful completion of a background investigation.
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