Supervisor Mortgage Technical Analysts
Ent Credit Union, Colorado Springs, CO, United States
About the Merger
Ent Credit Union and Wings Credit Union are joining forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well‑being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger.
Job Description
This position is responsible for administrating and supervising the Analyst/Developer and Projects team. The supervisor will collaborate with Mortgage Technical Developers and Analysts to ensure effective management of mortgage loan origination systems, associated applications, and reporting functions, and with the Mortgage Project Lead to prioritize initiatives, assign technical resources, and assist with managing projects.
Additional Position Functions
Department staffing including job description preparation, position postings, interviews, hiring decisions, and staff scheduling.
Staff development, including one‑on‑one coaching, performance improvement plans, and performance reviews.
Conduct recurring team meetings.
Assign tasks and monitor analysts' workloads.
Essential Functions
Provide staff development, coaching, and team alignment for all direct reports and handle supervisory duties such as approving time off, performance reviews, disciplinary actions and assisting with department staffing.
Partner with Mortgage Developers and Analysts to perform periodic reviews of key mortgage systems to ensure optimal functionality.
Provide leadership and assist with managing associated projects as requested.
Supervise a team and collaborate with Management to ensure departmental goals are achieved.
Utilize a ticket/case management system to monitor the workload of the Technical Analyst team and assign daily tasks.
Attend and/or facilitate meetings to represent the Analyst/Developer team while documenting pertinent information and disseminating it to the team.
Facilitate release and upgrade meetings ahead of implementations.
Remain cognizant of and adhere to Wings policies, procedures, and regulations pertaining to the Bank Secrecy Act.
Minimum Formal Qualifications
Bachelor's Degree in Business Administration, Economics, Finance, or another relevant field of study.
4+ years of relevant lending, financial experience, or project management, including:
At least 2 years of systems administration/technical experience.
At least 1 year of experience with team leadership or management.
Preferred: 1+ year of vendor management experience.
Technical or Specialized Knowledge and Skills
Strong leadership and communication skills, with the ability to delegate and manage time effectively.
Ability to develop electronic data interfaces for transmitting data to vendors or internal systems.
Expert knowledge of relational database design and business intelligence concepts for custom report design using Crystal Reports.
Data management and analysis skills using various import/export/storage/processing systems.
Expert knowledge of Mortgage Lending terminology and process flow.
Strong working knowledge of administering systems and related programs.
Ability to prioritize workload and allocate resources across projects.
Excellent coordinating and networking skills.
Strong verbal and written communication skills, including presentation experience.
Analytical and technical problem‑solving ability.
Strong Microsoft Office skills, especially Excel (advanced functions, pivot tables), Word, and Outlook.
Experience with development tools such as Microsoft Visual Studio and Visual Studio Team Services.
Proficiency with relational databases such as Microsoft SQL Server.
Basic experience developing mobile applications (iOS or Android).
Preferred: experience building multi‑threaded applications.
Preferred: experience with data analysis using Microsoft Access.
Certifications Required
Completion of the ICE Technology (Mortgage LOS Provider) Developer Program within one year (preferred).
Additional Information
The pay range for this position is $81,182 to $97,968 annually (S16), plus a 15% annual target bonus. Final compensation will be determined by factors such as work experience, specific skills and competencies, education, certifications, location, and internal pay equity.
Benefits
Generous 401(k) match
401(k) discretionary profit sharing
Health, dental, and vision insurance
Life insurance
Short‑term and long‑term disability
Health Savings Account with company contribution
Employee Assistance Program
Paid vacation, sick leave, floating holidays, and volunteer time off
Paid holidays
Tuition reimbursement
Paid parental leave
We anticipate this position to close on 05/15/2026. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60‑1.35(c)
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Ent Credit Union and Wings Credit Union are joining forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well‑being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger.
Job Description
This position is responsible for administrating and supervising the Analyst/Developer and Projects team. The supervisor will collaborate with Mortgage Technical Developers and Analysts to ensure effective management of mortgage loan origination systems, associated applications, and reporting functions, and with the Mortgage Project Lead to prioritize initiatives, assign technical resources, and assist with managing projects.
Additional Position Functions
Department staffing including job description preparation, position postings, interviews, hiring decisions, and staff scheduling.
Staff development, including one‑on‑one coaching, performance improvement plans, and performance reviews.
Conduct recurring team meetings.
Assign tasks and monitor analysts' workloads.
Essential Functions
Provide staff development, coaching, and team alignment for all direct reports and handle supervisory duties such as approving time off, performance reviews, disciplinary actions and assisting with department staffing.
Partner with Mortgage Developers and Analysts to perform periodic reviews of key mortgage systems to ensure optimal functionality.
Provide leadership and assist with managing associated projects as requested.
Supervise a team and collaborate with Management to ensure departmental goals are achieved.
Utilize a ticket/case management system to monitor the workload of the Technical Analyst team and assign daily tasks.
Attend and/or facilitate meetings to represent the Analyst/Developer team while documenting pertinent information and disseminating it to the team.
Facilitate release and upgrade meetings ahead of implementations.
Remain cognizant of and adhere to Wings policies, procedures, and regulations pertaining to the Bank Secrecy Act.
Minimum Formal Qualifications
Bachelor's Degree in Business Administration, Economics, Finance, or another relevant field of study.
4+ years of relevant lending, financial experience, or project management, including:
At least 2 years of systems administration/technical experience.
At least 1 year of experience with team leadership or management.
Preferred: 1+ year of vendor management experience.
Technical or Specialized Knowledge and Skills
Strong leadership and communication skills, with the ability to delegate and manage time effectively.
Ability to develop electronic data interfaces for transmitting data to vendors or internal systems.
Expert knowledge of relational database design and business intelligence concepts for custom report design using Crystal Reports.
Data management and analysis skills using various import/export/storage/processing systems.
Expert knowledge of Mortgage Lending terminology and process flow.
Strong working knowledge of administering systems and related programs.
Ability to prioritize workload and allocate resources across projects.
Excellent coordinating and networking skills.
Strong verbal and written communication skills, including presentation experience.
Analytical and technical problem‑solving ability.
Strong Microsoft Office skills, especially Excel (advanced functions, pivot tables), Word, and Outlook.
Experience with development tools such as Microsoft Visual Studio and Visual Studio Team Services.
Proficiency with relational databases such as Microsoft SQL Server.
Basic experience developing mobile applications (iOS or Android).
Preferred: experience building multi‑threaded applications.
Preferred: experience with data analysis using Microsoft Access.
Certifications Required
Completion of the ICE Technology (Mortgage LOS Provider) Developer Program within one year (preferred).
Additional Information
The pay range for this position is $81,182 to $97,968 annually (S16), plus a 15% annual target bonus. Final compensation will be determined by factors such as work experience, specific skills and competencies, education, certifications, location, and internal pay equity.
Benefits
Generous 401(k) match
401(k) discretionary profit sharing
Health, dental, and vision insurance
Life insurance
Short‑term and long‑term disability
Health Savings Account with company contribution
Employee Assistance Program
Paid vacation, sick leave, floating holidays, and volunteer time off
Paid holidays
Tuition reimbursement
Paid parental leave
We anticipate this position to close on 05/15/2026. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60‑1.35(c)
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