TikTok Shop - Logistics Settlement Solution Manager
TikTok, Seattle, WA, United States
Responsibilities
Settlement Solution Design:
Design end-to-end settlement processes and data links based on business scenarios or industry standards, output acceptance standards and SOPs, and drive business go-live.
Billing Rule Construction:
Abstract billing factors such as weight and route, build rate card management systems for merchants and LSPs, ensure all fees are collected, and ensure configuration is clear and implementable.
System Capability Support:
Define rate card templates, bill structures, reconciliation strategies and fund closed-loop capabilities; collaborate with product and R&D teams to build product capabilities.
Settlement Operation / BPO Management:
Manage core metrics (SLAs) such as reconciliation cycles, discrepancy handling, accuracy rates and timeliness; coordinate team task allocation and drive resolution of complex issues.
Risk Control and Data Analysis:
Identify potential risk exposures in business scenarios, prevent issues like unaccrued or uncollected fees, coordinate key metric definitions for business analysis and cost estimation.
Cost Optimization and Collaboration:
Use data insights to optimize billing and settlement strategies to achieve cost reduction.
Qualifications
Minimum Qualifications
Bachelor’s degree or above in Supply Chain, Logistics, Finance, Business or a related field.
5+ years of experience in logistics, supply chain or payment/settlement operations, preferably with exposure to LSP/vendor management.
Strong understanding of settlement processes including reconciliation, invoicing, contract terms and discrepancy/dispute handling.
Proven experience building or optimizing SOPs and operational frameworks in a complex or fast-paced environment.
Strong stakeholder management skills, able to work cross‑functionally and manage external partners (LSPs/vendors) effectively.
Preferred Qualifications
Experience in dashboard building and performance monitoring.
Detail‑oriented, high ownership, able to manage multiple priorities under ambiguity.
Job Information
The base salary range for this position in the selected city is $115,520 - $209,380 annually. Compensation may vary depending on qualifications, skills, competencies and location. Base pay is one part of the Total Package and may be eligible for additional discretionary bonuses, incentives and restricted stock units.
Benefits may vary depending on the nature of employment and country work location. Employees have day‑one access to medical, dental and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) candidates: Qualified applicants with arrest or conviction records will be considered in accordance with all federal, state and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues.
Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems.
Exercising sound judgment.
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Settlement Solution Design:
Design end-to-end settlement processes and data links based on business scenarios or industry standards, output acceptance standards and SOPs, and drive business go-live.
Billing Rule Construction:
Abstract billing factors such as weight and route, build rate card management systems for merchants and LSPs, ensure all fees are collected, and ensure configuration is clear and implementable.
System Capability Support:
Define rate card templates, bill structures, reconciliation strategies and fund closed-loop capabilities; collaborate with product and R&D teams to build product capabilities.
Settlement Operation / BPO Management:
Manage core metrics (SLAs) such as reconciliation cycles, discrepancy handling, accuracy rates and timeliness; coordinate team task allocation and drive resolution of complex issues.
Risk Control and Data Analysis:
Identify potential risk exposures in business scenarios, prevent issues like unaccrued or uncollected fees, coordinate key metric definitions for business analysis and cost estimation.
Cost Optimization and Collaboration:
Use data insights to optimize billing and settlement strategies to achieve cost reduction.
Qualifications
Minimum Qualifications
Bachelor’s degree or above in Supply Chain, Logistics, Finance, Business or a related field.
5+ years of experience in logistics, supply chain or payment/settlement operations, preferably with exposure to LSP/vendor management.
Strong understanding of settlement processes including reconciliation, invoicing, contract terms and discrepancy/dispute handling.
Proven experience building or optimizing SOPs and operational frameworks in a complex or fast-paced environment.
Strong stakeholder management skills, able to work cross‑functionally and manage external partners (LSPs/vendors) effectively.
Preferred Qualifications
Experience in dashboard building and performance monitoring.
Detail‑oriented, high ownership, able to manage multiple priorities under ambiguity.
Job Information
The base salary range for this position in the selected city is $115,520 - $209,380 annually. Compensation may vary depending on qualifications, skills, competencies and location. Base pay is one part of the Total Package and may be eligible for additional discretionary bonuses, incentives and restricted stock units.
Benefits may vary depending on the nature of employment and country work location. Employees have day‑one access to medical, dental and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) candidates: Qualified applicants with arrest or conviction records will be considered in accordance with all federal, state and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues.
Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems.
Exercising sound judgment.
#J-18808-Ljbffr