Service Writer/Advisor
Apex Automotive, Whitmore Lake, MI, United States
Service Advisor Position The Detroit Garage in Whitmore Lake, MI is looking to hire an exceptional Service Advisor to join our winning team! With 10 locations and rapidly expanding, The Detroit Garage provides the highest quality automotive services to its customers and is changing the way people think about auto repair. We believe in providing the highest quality automotive services to our customers and doing things right the first time. If being part of a successful company that treats its employees like family is important to you, then The Detroit Garage is where you should be!
The Service Advisor is responsible for building strong customer relationships, providing excellent customer service, and selling recommended services and repairs. Service Writers will greet and consult customers on their needs, while providing value-added recommendations and education on services that will result in long-term cost-savings.
Responsibilities Ensure customers receive prompt, courteous, and effective service either in-person or by phone
Act as a point of contact between technicians and customers
Perform a vehicle walk-around and documentation of customer concerns to enable technicians to properly diagnose and service the vehicle
Keep customers informed on completion times, service expenses, and possible changes
Follow and promote our high standards of safety, organization, and cleanliness
Benefits Competitive compensation plans with commissions
Weekly pay
Full-time work with a convenient Monday - Friday workweek (NO WEEKENDS)
Generous benefits and perks (health, vision, dental, and life insurance)
State-of-the-art facilities that are clean and well-maintained
Employee discounts
Paid holidays, sick days, and PTO
Paid training
Qualifications Automotive knowledge with at least 1-2 years of working experience as an Automotive Service Advisor REQUIRED
Career-minded individuals looking to grow within the company
Exceptional customer service skills
Honesty and integrity, with a positive attitude and strong work ethic
Team-first mentality
Valid driver's license REQUIRED
The Service Advisor is responsible for building strong customer relationships, providing excellent customer service, and selling recommended services and repairs. Service Writers will greet and consult customers on their needs, while providing value-added recommendations and education on services that will result in long-term cost-savings.
Responsibilities Ensure customers receive prompt, courteous, and effective service either in-person or by phone
Act as a point of contact between technicians and customers
Perform a vehicle walk-around and documentation of customer concerns to enable technicians to properly diagnose and service the vehicle
Keep customers informed on completion times, service expenses, and possible changes
Follow and promote our high standards of safety, organization, and cleanliness
Benefits Competitive compensation plans with commissions
Weekly pay
Full-time work with a convenient Monday - Friday workweek (NO WEEKENDS)
Generous benefits and perks (health, vision, dental, and life insurance)
State-of-the-art facilities that are clean and well-maintained
Employee discounts
Paid holidays, sick days, and PTO
Paid training
Qualifications Automotive knowledge with at least 1-2 years of working experience as an Automotive Service Advisor REQUIRED
Career-minded individuals looking to grow within the company
Exceptional customer service skills
Honesty and integrity, with a positive attitude and strong work ethic
Team-first mentality
Valid driver's license REQUIRED