Life Insurance & Voluntary Programs Specialist

**Job Description** **Work Arrangement** This role is based remotely but if you live within a 50-mile radius of Warren, Detroit, Austin, or Mountain View, you are expected to report to that location three times a week, at a minimum. **Role Overview** The Life Insurance & Voluntary Programs Specialist supports the design, administration, and continuous improvement of GM's U.S. benefit programs, with a focus on life insurance and voluntary benefit programs. **Key Responsibilities** **Program Operations & Governance** + Support end‑to‑end administration of assigned life insurance and voluntary benefit programs. + Maintain deep knowledge of **plan provisions, eligibility rules, and collective bargaining language** and translate them into clear procedures and employee‑facing materials. + Develop and maintain **program guides, desk procedures, training materials, and knowledge articles** . + Support **internal controls, audits, and risk reviews** for assigned programs. + Serve as **subject matter expert for voluntary benefits,** evaluating competitiveness, participation, employee value, and financial impact; recommend enhancements or changes. + Align voluntary benefits with core programs to ensure a **consistent employee experience** across enrollment, eligibility, communications, and claims. + Support **UAW‑GM National Union Negotiations and benefit conferences** with data, materials, and implementation considerations. **Case, Claim, and Appeals Support** + Act as an **escalation point** for complex claims and cases, partnering with TPAs, Legal, and HR. + Compile and synthesize case documentation and summarize facts and provisions for **Plan Administrator, EBPC, and internal decision makers** . + Draft acknowledgment and decision letters in line with **ERISA, DOL, state requirements, and plan documents** and identify trends for process or policy improvement. **Vendor & TPA Management** + Oversee day‑to‑day **vendor and TPA performance** , including SLAs, KPIs, error trends, and service issues. + Support **RFPs, renewals, pricing/fee reviews, and plan design changes** with data and analysis. + Ensure accurate implementation and documentation of **plan changes, rates, file layouts, and interfaces** . + Manage **vendor invoicing and payments** and coordinate with Finance and Procurement. + Coordinate **system access and data security** needs for TPAs and benefit vendors. **Data, Analytics, Compliance & Projects** + Prepare and interpret **recurring and ad hoc reports** on claims, costs, reserves, recoveries, participation, and trends. + Use **Excel, PowerPoint, and tools such as Power BI/Tableau** to highlight insights, risks, and opportunities for leadership. + Support **budgeting, accruals, insurance filings, assessments, and reserve analyses** through data gathering and reconciliation. + Help ensure alignment with **ERISA, IRS, DOL, insurance regulations, and plan documents** . + Identify opportunities to **simplify, standardize, and automate** processes and lead or support cross‑functional projects and system changes. + Partner with **HRIS/IT/Security** on eligibility, interfaces, access, and responsible use of **AI and automation tools** . **Stakeholder Partnership & Communication** + Collaborate with **HR, Labor Relations, Legal, Payroll, Finance, plant/functional leadership, UAW Benefit Representatives, and the International UAW** . + Translate technical and regulatory requirements into **clear, practical guidance** for HR, leaders, and employees. + Prepare concise, well‑structured materials for **leadership, governance forums, EBPC, and union discussions** . + Serve as a **key liaison** for Labor Relations and UAW stakeholders on life insurance and voluntary benefit topics. **Required Qualifications** + Bachelor's degree in **Human Resources, Business, Finance, Risk Management, Actuarial Science** , or related field. + **5+ years** of experience in employee benefits, with meaningful exposure to **Life and AD&D / survivor benefits** . + Strong understanding of **eligibility rules, plan documents vs. SPDs, and payroll/HRIS interactions** . + Advanced **Excel and data analysis** skills; experience with large datasets. + Proven ability to **manage details and multiple deadlines** with high accuracy. + Excellent **written and verbal communication** , including employee‑friendly explanations and professional correspondence. + Demonstrated **collaboration** with HR, Legal, vendors/TPAs, and union benefit representatives. **Preferred Qualifications** + Experience with a **large, complex, multi‑state employer** or carrier/TPA environment for life insurance. + Familiarity with **unionized or collectively bargained environments** . + Working knowledge of **ERISA claims and appeals** . + Experience with **RFPs, renewals, vendor negotiations, and financial analyses** . + Experience using **Power BI, Tableau, or similar tools** for dashboards and visualization. + Comfort with **AI‑enabled tools** for drafting, research, and documentation within governance frameworks. **What This Role Offers** + A senior individual‑contributor role in a **critical employee benefit area** . + Exposure to **senior Total Rewards, Labor, Legal, HR, and Finance leaders** on high‑impact issues. + A culture focused on **continuous improvement, data‑driven decisions, and practical innovation** , including technology and AI. **Compensation:** The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. + **The salary range for this role is $88,100 to $140,700.** The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. + **Bonus Potential:** An incentive pay program offers payouts based on company performance, job level, and individual performance. + **Benefits:** GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}. The selected candidate will be required to travel