Assistant Manager
Core Development & Management, Foxborough, MA, United States
Overview
Planet Fitness aims to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment.
Through our CORE Values, we strive to empower all to improve, create a positive community, opportunity for success, respect for all backgrounds and experiences, and excellence in all we do for our community and business.
Who You Are
All Planet Fitness team members share a passion for the brand and a desire to make members feel welcome in our Judgement Free Zone®.
Exhibit a positive and upbeat attitude.
Deliver a consistent and exceptional experience to members, guests, and fellow team members.
Pride yourself on your work, and be punctual, reliable, and dependable.
Interact with diplomacy and show genuine motivation to help others.
Act with integrity and respect everyone around you.
Display strong communication skills and the ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Be a quick study with the ability to apply what you learn during training.
Responsibilities
About the Assistant Manager Role: The Assistant Manager will assist in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club.
Full time: 40 hours per week. Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including potential travel, nights, weekends, and holidays to support business needs.
Daily responsibilities for the Assistant Manager include:
Achieve or exceed individual sales goals and contribute to club monthly and yearly goals.
Assist in recruiting, hiring, training, and developing a high performing staff (Member Service Representatives, Trainers, Custodians).
Maintain a welcoming atmosphere for all members and guests; ensure staff follows superior customer service guidelines.
Assist with staff management and provide backup support to the Club Manager as needed.
Assist in scheduling and supervising staff.
Oversee member service to ensure a superior customer experience at all times.
Assist in resolving or escalating employee issues or concerns.
Involve in all front desk activities including:
Answer phones in a friendly manner and assist callers with questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate all member requests, issues, and questions.
Assist in overseeing cleanliness and maintenance of the facility.
Assist in ordering supplies using a budget based on club requirements.
Assist in tracking statistics and reports (weekly, monthly, and annually).
Backup support for any employee who is absent.
Competencies
Communicates Open & Effectively
Builds Strong Relationships
Nurtures Learning & Growth
Drives Continuous Improvement
Champions CORE values
Qualifications
About Your Qualifications:
Must be 18 years of age or older.
Passion for helping others.
Commitment to excellent service.
Previous management experience is preferred.
Basic computer proficiency (Microsoft Office).
Current CPR Certification preferred.
High school diploma/GED equivalent required.
Excellent communication and interpersonal skills.
Strong leadership and organizational skills.
Confident problem-solver.
Physical Demands
Continual standing and movement throughout the club to accomplish tasks during shift.
Continual communication in person or on the phone to exchange information during shift.
Must be able to lift up to 75 pounds.
Will occasionally encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving and bending/twisting to accomplish tasks.
More Reasons to Join Planet Fitness
Bonus Incentives Monthly
Medical, Dental, and Vision Insurance*
Vacation/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan – 3% Company Match
Term Life Insurance*
Flexible Spending Accounts*
Employee perks and discounts
Please note that certain benefits listed above are for full-time employees only
Pay Range and How It Is Determined
Placement within the established pay range for each role will be determined based on a combination of factors, including:
Relevant skills
Years and depth of experience
Performance history
Market competitiveness
Geographic economic conditions, such as cost of living and local wage benchmarks
#J-18808-Ljbffr
Planet Fitness aims to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment.
Through our CORE Values, we strive to empower all to improve, create a positive community, opportunity for success, respect for all backgrounds and experiences, and excellence in all we do for our community and business.
Who You Are
All Planet Fitness team members share a passion for the brand and a desire to make members feel welcome in our Judgement Free Zone®.
Exhibit a positive and upbeat attitude.
Deliver a consistent and exceptional experience to members, guests, and fellow team members.
Pride yourself on your work, and be punctual, reliable, and dependable.
Interact with diplomacy and show genuine motivation to help others.
Act with integrity and respect everyone around you.
Display strong communication skills and the ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Be a quick study with the ability to apply what you learn during training.
Responsibilities
About the Assistant Manager Role: The Assistant Manager will assist in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club.
Full time: 40 hours per week. Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including potential travel, nights, weekends, and holidays to support business needs.
Daily responsibilities for the Assistant Manager include:
Achieve or exceed individual sales goals and contribute to club monthly and yearly goals.
Assist in recruiting, hiring, training, and developing a high performing staff (Member Service Representatives, Trainers, Custodians).
Maintain a welcoming atmosphere for all members and guests; ensure staff follows superior customer service guidelines.
Assist with staff management and provide backup support to the Club Manager as needed.
Assist in scheduling and supervising staff.
Oversee member service to ensure a superior customer experience at all times.
Assist in resolving or escalating employee issues or concerns.
Involve in all front desk activities including:
Answer phones in a friendly manner and assist callers with questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate all member requests, issues, and questions.
Assist in overseeing cleanliness and maintenance of the facility.
Assist in ordering supplies using a budget based on club requirements.
Assist in tracking statistics and reports (weekly, monthly, and annually).
Backup support for any employee who is absent.
Competencies
Communicates Open & Effectively
Builds Strong Relationships
Nurtures Learning & Growth
Drives Continuous Improvement
Champions CORE values
Qualifications
About Your Qualifications:
Must be 18 years of age or older.
Passion for helping others.
Commitment to excellent service.
Previous management experience is preferred.
Basic computer proficiency (Microsoft Office).
Current CPR Certification preferred.
High school diploma/GED equivalent required.
Excellent communication and interpersonal skills.
Strong leadership and organizational skills.
Confident problem-solver.
Physical Demands
Continual standing and movement throughout the club to accomplish tasks during shift.
Continual communication in person or on the phone to exchange information during shift.
Must be able to lift up to 75 pounds.
Will occasionally encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving and bending/twisting to accomplish tasks.
More Reasons to Join Planet Fitness
Bonus Incentives Monthly
Medical, Dental, and Vision Insurance*
Vacation/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan – 3% Company Match
Term Life Insurance*
Flexible Spending Accounts*
Employee perks and discounts
Please note that certain benefits listed above are for full-time employees only
Pay Range and How It Is Determined
Placement within the established pay range for each role will be determined based on a combination of factors, including:
Relevant skills
Years and depth of experience
Performance history
Market competitiveness
Geographic economic conditions, such as cost of living and local wage benchmarks
#J-18808-Ljbffr