Universal Banker
Midland States Bank, Sandwich, IL, United States
Position Title
Universal Banker
Location
Sandwich, IL
Time Type
Part time
Position Summary
The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. They also offer referral opportunities that will result in outcomes that define excellent customer service. An employee will remain in a trainee position until they have proven their ability to effectively place customers in the correct mix of product and services through needs‑based questioning. They must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager.
Primary Accountabilities
Institutional knowledge of banking.
Receive cash and checks for deposit, verifying amounts, checking endorsements and reviewing checks for possible fraud including holds.
Examine cash carefully to guard against counterfeit bills.
Cash checks for customers in accordance with bank policy, enter transactions into computer system and issue receipts.
Provide accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences.
Understand basic knowledge of deposit and lending products & services.
Identify correct product types through needs‑based questioning to build and deepen customer relationships, determine needs and refer business partners.
Assist with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior level employee.
Develop sales and product knowledge to achieve personal and team goals as set, track and monitor those sales and opportunities in the customer information software.
Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
Proactively participate in outbound teleconsulting to promote and expand current client relationships.
Actively participate in weekly huddles and one on one coaching sessions.
Serve as relief or backup teller in other locations of Midland States Bank.
Complete all assigned learning activities in a timely manner.
Demonstrate and model Midland States Bank core values that support the bank’s culture.
Participate in bank-sponsored community activities and initiatives.
Occasional travel for training and team meetings; willingness to travel periodically within the market as needed.
May require work in a Midland office to ensure collaboration and support of internal and external customers.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Other duties as assigned.
Position Qualifications
Education and Experience
Sales and customer service background.
Abilities
Stand for extended periods of time.
Lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).
Other Desired Qualifications
Multilingual speakers encouraged.
Competencies
Business insight
Cultivates innovation
Drives results
Makes sound decisions
Being a brand champion
Collaborates
Communicates effectively
Customer focus
Being authentic
Emotional intelligence
Self development
Being flexible and adaptable
Compensation and Benefits
Pay Range: $17.50 – $22.00 per hour.
Benefits include comprehensive healthcare, well‑being benefits, paid family leave, generous paid time off, banking perks, Employee Stock Purchase Plan, 401(k) plan with company match and, where eligible, Non‑Qualified Deferred Compensation plan. Additional short‑term incentives (bonus or commission) and potentially long‑term incentives (stock awards) may apply.
Equal Employment Opportunity Statement
Midland States Bank is an Equal Opportunity and affirmative action employer. We recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Universal Banker
Location
Sandwich, IL
Time Type
Part time
Position Summary
The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. They also offer referral opportunities that will result in outcomes that define excellent customer service. An employee will remain in a trainee position until they have proven their ability to effectively place customers in the correct mix of product and services through needs‑based questioning. They must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager.
Primary Accountabilities
Institutional knowledge of banking.
Receive cash and checks for deposit, verifying amounts, checking endorsements and reviewing checks for possible fraud including holds.
Examine cash carefully to guard against counterfeit bills.
Cash checks for customers in accordance with bank policy, enter transactions into computer system and issue receipts.
Provide accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences.
Understand basic knowledge of deposit and lending products & services.
Identify correct product types through needs‑based questioning to build and deepen customer relationships, determine needs and refer business partners.
Assist with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior level employee.
Develop sales and product knowledge to achieve personal and team goals as set, track and monitor those sales and opportunities in the customer information software.
Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
Proactively participate in outbound teleconsulting to promote and expand current client relationships.
Actively participate in weekly huddles and one on one coaching sessions.
Serve as relief or backup teller in other locations of Midland States Bank.
Complete all assigned learning activities in a timely manner.
Demonstrate and model Midland States Bank core values that support the bank’s culture.
Participate in bank-sponsored community activities and initiatives.
Occasional travel for training and team meetings; willingness to travel periodically within the market as needed.
May require work in a Midland office to ensure collaboration and support of internal and external customers.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Other duties as assigned.
Position Qualifications
Education and Experience
Sales and customer service background.
Abilities
Stand for extended periods of time.
Lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).
Other Desired Qualifications
Multilingual speakers encouraged.
Competencies
Business insight
Cultivates innovation
Drives results
Makes sound decisions
Being a brand champion
Collaborates
Communicates effectively
Customer focus
Being authentic
Emotional intelligence
Self development
Being flexible and adaptable
Compensation and Benefits
Pay Range: $17.50 – $22.00 per hour.
Benefits include comprehensive healthcare, well‑being benefits, paid family leave, generous paid time off, banking perks, Employee Stock Purchase Plan, 401(k) plan with company match and, where eligible, Non‑Qualified Deferred Compensation plan. Additional short‑term incentives (bonus or commission) and potentially long‑term incentives (stock awards) may apply.
Equal Employment Opportunity Statement
Midland States Bank is an Equal Opportunity and affirmative action employer. We recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#J-18808-Ljbffr