Universal Banker
Midland States Bank, Oswego, IL, United States
Position Title:
Universal Banker
Location:
Yorkville, IL
Employment Type:
Full time
Starting Pay:
$19.50–$23.00 per hour
Position Summary
The Universal Banker Trainee is responsible for delivering excellent customer experiences to current and potential customers. Employees will display effective communication skills and a solid understanding of banking products and services. They should be able to identify appropriate product mix through needs‑based questioning and meet or exceed performance and production goals set by the Banking Center Manager.
Primary Accountabilities
Institutional knowledge of banking.
Receive receipts for cash and check deposits, verify amounts and endorsements, and review for potential fraud.
Examine cash to guard against counterfeit bills.
Cash checks in accordance with bank policy, enter transactions into the computer system, and issue receipts.
Provide accurate customer service and keep the cash drawer balanced to minimize teller differences.
Understand basic deposit and lending products and services.
Use needs‑based questioning to recommend correct product types and deepen customer relationships.
Assist with basic deposit account openings and maintenance requests.
Develop sales and product knowledge to achieve personal and team goals; track and monitor sales opportunities in the customer‑information software.
Participate in onsite visits to promote the Employee Perks at Work Program and Merchant Services.
Proactively engage in outbound teleconsulting to expand current client relationships.
Attend weekly huddles and one‑on‑one coaching sessions.
Serve as relief or backup teller at other Midland States Bank locations.
Complete assigned learning activities promptly.
Demonstrate Midland States Bank core values.
Participate in bank‑sponsored community activities and initiatives.
Travel occasionally for training and team meetings; may travel periodically within the market.
May require work in a Midland office to support internal and external customers.
Maintain compliance with applicable regulations, including the Bank Secrecy Act.
Other duties as assigned.
Position Qualifications
Education / Experience
– Sales and customer service background.
Ability to
– Stand for extended periods, lift and transport coin and currency bags as required (25–50 lbs).
Other Desired Qualifications
– Multilingual speakers encouraged.
Competencies
– Business insight, cultivates innovation, drives results, makes sound decisions, brand champion, collaborates, communicates effectively, customer focus, authenticity, emotional intelligence, self‑development, flexibility and adaptability.
Benefits
Comprehensive health care, well‑being benefits, paid family leave, generous paid time off, banking perks, Employee Stock Purchase Plan, 401(k) with company match, and potential participation in Non‑Qualified Deferred Compensation plan.
Equal Opportunity Statement
Midland States Bank is an Equal Opportunity and affirmative action employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Disclaimer
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.
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Universal Banker
Location:
Yorkville, IL
Employment Type:
Full time
Starting Pay:
$19.50–$23.00 per hour
Position Summary
The Universal Banker Trainee is responsible for delivering excellent customer experiences to current and potential customers. Employees will display effective communication skills and a solid understanding of banking products and services. They should be able to identify appropriate product mix through needs‑based questioning and meet or exceed performance and production goals set by the Banking Center Manager.
Primary Accountabilities
Institutional knowledge of banking.
Receive receipts for cash and check deposits, verify amounts and endorsements, and review for potential fraud.
Examine cash to guard against counterfeit bills.
Cash checks in accordance with bank policy, enter transactions into the computer system, and issue receipts.
Provide accurate customer service and keep the cash drawer balanced to minimize teller differences.
Understand basic deposit and lending products and services.
Use needs‑based questioning to recommend correct product types and deepen customer relationships.
Assist with basic deposit account openings and maintenance requests.
Develop sales and product knowledge to achieve personal and team goals; track and monitor sales opportunities in the customer‑information software.
Participate in onsite visits to promote the Employee Perks at Work Program and Merchant Services.
Proactively engage in outbound teleconsulting to expand current client relationships.
Attend weekly huddles and one‑on‑one coaching sessions.
Serve as relief or backup teller at other Midland States Bank locations.
Complete assigned learning activities promptly.
Demonstrate Midland States Bank core values.
Participate in bank‑sponsored community activities and initiatives.
Travel occasionally for training and team meetings; may travel periodically within the market.
May require work in a Midland office to support internal and external customers.
Maintain compliance with applicable regulations, including the Bank Secrecy Act.
Other duties as assigned.
Position Qualifications
Education / Experience
– Sales and customer service background.
Ability to
– Stand for extended periods, lift and transport coin and currency bags as required (25–50 lbs).
Other Desired Qualifications
– Multilingual speakers encouraged.
Competencies
– Business insight, cultivates innovation, drives results, makes sound decisions, brand champion, collaborates, communicates effectively, customer focus, authenticity, emotional intelligence, self‑development, flexibility and adaptability.
Benefits
Comprehensive health care, well‑being benefits, paid family leave, generous paid time off, banking perks, Employee Stock Purchase Plan, 401(k) with company match, and potential participation in Non‑Qualified Deferred Compensation plan.
Equal Opportunity Statement
Midland States Bank is an Equal Opportunity and affirmative action employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Disclaimer
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.
#J-18808-Ljbffr