Polish Speaking Customer Support Jobs - Work In Sofia

Mercier Consultancy MD is excited to offer opportunities for Polish Speaking Customer Support Representatives in Sofia. We are looking for passionate individuals fluent in Polish who are eager to deliver outstanding customer service and contribute to an excellent customer experience. In this role, you will be responsible for assisting Polish-speaking clients, resolving their inquiries, and ensuring their satisfaction with our services.

Key Responsibilities

Provide exceptional customer support to Polish-speaking customers via phone, email, and live chat

Address product and service-related inquiries, offering clear and accurate information

Resolve customer complaints promptly and efficiently to maintain high customer satisfaction

Document all customer interactions accurately and maintain detailed records for follow-up

Collaborate with internal teams to improve customer service processes and solutions

Stay current with product knowledge and updates to assist customers effectively

Requirements

Fluency in Polish (written and spoken); English language skills are a plus

Previous experience in customer support or related fields is preferred

Excellent communication and interpersonal skills

Ability to handle multiple tasks and work in a fast-paced environment

Familiarity with customer support software is advantageous

Positive attitude with a willingness to learn and grow

Attention to detail and strong problem-solving abilities

Benefits

Competitive Monthly Salary

Relocation Package

Fully Paid Training

Health Insurance

And Much More..

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