German Speaking Customer Support Jobs - Work In Sofia

Mercier Consultancy MD is seeking skilled and motivated German Speaking Customer Support Representatives to join our team in Sofia. This position offers an excellent opportunity for individuals fluent in German who are dedicated to providing exceptional customer service. You will be responsible for assisting German‑speaking clients by addressing their questions, resolving issues, and ensuring a positive overall customer experience.

Key Responsibilities

Provide exceptional customer support to German‑speaking customers through multiple communication channels such as phone, email, and chat

Handle inquiries about products, services, and account information efficiently and accurately

Effectively troubleshoot and resolve customer complaints to ensure satisfaction

Document customer interactions and update records thoroughly

Collaborate with internal teams to improve service delivery and customer satisfaction

Stay informed about product updates and company policies to deliver accurate assistance

Requirements

Fluent in German (both written and spoken); proficiency in English is an advantage

Previous experience in customer service or support roles preferred

Excellent communication skills and a customer‑focused attitude

Ability to multitask and work efficiently in a fast‑paced environment

Familiarity with customer support software and tools is beneficial

Strong problem‑solving skills and attention to detail

Positive mindset with a willingness to learn and grow within the company

Benefits

Competitive Monthly Salary

Relocation Package

Fully Paid Training

Health Insurance

And Much More..

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