Management Analyst (Council Agency)
City of Richmond, Virginia, Richmond, VA, United States
About
This is an
EXCITING
time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Description
The City of Richmond Office of the Assessor is seeking a detail-oriented and analytical professional to serve as a
Management Analyst . This position plays a key role in supporting departmental operations through data analysis, program administration, and system management.
The Management Analyst is responsible for maintaining the integrity of property and address data within the City’s Computer-Assisted Mass Appraisal (CAMA) system, supporting compliance with Virginia codes and regulations, and enhancing operational efficiency through research and analysis.
This role is ideal for a candidate who thrives in a problem-solving environment and is passionate about delivering high-quality public service.
Duties include but are not limited to
Process and review forms with accuracy and in accordance with established policies and procedures
Maintain and update property and address data within the CAMA (Vision) system to ensure data integrity
Research, interpret, and apply applicable Virginia codes, regulations, and City policies
Analyze data and trends to support operational decision-making and process improvements
Communicate effectively with internal departments, external agencies, and the public to resolve data discrepancies and inquiries
Prepare clear, professional written correspondence, reports, and documentation
Provide customer-focused support by assessing concerns and delivering solution-oriented outcomes
Support departmental operations by assisting with administrative, financial, and program-related tasks
Apply basic budgeting and procurement principles as needed
Provide updates and recommendations to supervisors and leadership as appropriate
Qualifications, Special Certifications And Licenses
MINIMUM TRAINING AND EXPERIENCE:
Bachelor's degree in business/public administration or field related to assignment
2 years of experience in administrative, analytical, or customer service-related work
Proficiency with Microsoft Office applications
Ability to interpret policies, procedures, and regulatory information
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications
Preferred Qualifications
Experience working with CAMA systems (e.g., Vision) or similar data management systems
Experience in local government or public sector operations
Familiarity with property assessment or real estate processes
Knowledge
Microsoft Office Suite and standard business applications
Research methods, data analysis techniques, and administrative practices
Basic budgeting and procurement processes
Applicable regulations, policies, and procedures
Skills
Strong written and verbal communication skills
Analytical thinking and problem-solving abilities
Ability to research, interpret, and apply regulatory and operational information
Customer service and conflict resolution skills
Ability to communicate effectively with diverse stakeholders
Abilities
Maintain a high level of accuracy and attention to detail
Analyze information to support decision-making and problem resolution
Manage multiple priorities and meet deadlines in a fast-paced environment
Communicate effectively in person, in writing, and verbally
Provide responsive, professional, and customer-focused service
Work Environment
Primarily office-based with regular use of computer systems and databases
Frequent interaction with internal departments, external agencies, and the public
Hybrid work schedule available (up to 2 days per week remote, based on business needs)
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process,
please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV . This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans.
We are an official
V3 Certified Company .
City of Richmond
is a proud partner with the
US Army Partnership for Your Success PaYS Program.
#J-18808-Ljbffr
This is an
EXCITING
time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Description
The City of Richmond Office of the Assessor is seeking a detail-oriented and analytical professional to serve as a
Management Analyst . This position plays a key role in supporting departmental operations through data analysis, program administration, and system management.
The Management Analyst is responsible for maintaining the integrity of property and address data within the City’s Computer-Assisted Mass Appraisal (CAMA) system, supporting compliance with Virginia codes and regulations, and enhancing operational efficiency through research and analysis.
This role is ideal for a candidate who thrives in a problem-solving environment and is passionate about delivering high-quality public service.
Duties include but are not limited to
Process and review forms with accuracy and in accordance with established policies and procedures
Maintain and update property and address data within the CAMA (Vision) system to ensure data integrity
Research, interpret, and apply applicable Virginia codes, regulations, and City policies
Analyze data and trends to support operational decision-making and process improvements
Communicate effectively with internal departments, external agencies, and the public to resolve data discrepancies and inquiries
Prepare clear, professional written correspondence, reports, and documentation
Provide customer-focused support by assessing concerns and delivering solution-oriented outcomes
Support departmental operations by assisting with administrative, financial, and program-related tasks
Apply basic budgeting and procurement principles as needed
Provide updates and recommendations to supervisors and leadership as appropriate
Qualifications, Special Certifications And Licenses
MINIMUM TRAINING AND EXPERIENCE:
Bachelor's degree in business/public administration or field related to assignment
2 years of experience in administrative, analytical, or customer service-related work
Proficiency with Microsoft Office applications
Ability to interpret policies, procedures, and regulatory information
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications
Preferred Qualifications
Experience working with CAMA systems (e.g., Vision) or similar data management systems
Experience in local government or public sector operations
Familiarity with property assessment or real estate processes
Knowledge
Microsoft Office Suite and standard business applications
Research methods, data analysis techniques, and administrative practices
Basic budgeting and procurement processes
Applicable regulations, policies, and procedures
Skills
Strong written and verbal communication skills
Analytical thinking and problem-solving abilities
Ability to research, interpret, and apply regulatory and operational information
Customer service and conflict resolution skills
Ability to communicate effectively with diverse stakeholders
Abilities
Maintain a high level of accuracy and attention to detail
Analyze information to support decision-making and problem resolution
Manage multiple priorities and meet deadlines in a fast-paced environment
Communicate effectively in person, in writing, and verbally
Provide responsive, professional, and customer-focused service
Work Environment
Primarily office-based with regular use of computer systems and databases
Frequent interaction with internal departments, external agencies, and the public
Hybrid work schedule available (up to 2 days per week remote, based on business needs)
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process,
please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV . This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans.
We are an official
V3 Certified Company .
City of Richmond
is a proud partner with the
US Army Partnership for Your Success PaYS Program.
#J-18808-Ljbffr