OAG - Child Support | Child Support Officer II | 26-0457
Texas Attorney General, Odessa, TX, United States
Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.
Responsibilities
Conduct detailed investigations to locate absent parents, verify employment, and determine assets.
Prepare documents related to legal and administrative actions to establish or enforce child support orders.
Negotiate lump‑sum payments from non‑custodial parents who owe past‑due child/medical support.
Negotiate out‑of‑court settlements and agreements with parties.
Monitor child support cases and refer delinquent cases for the appropriate enforcement action.
Document all case actions taken using agency tools, including the Children Are My Priority system (ChAMP) and case/court documents.
Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
Review cases to determine if they are eligible for closure.
Attend court to assist legal staff as needed.
Research case information on the computer, including the ChAMP system.
Maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states’ IV‑D regulations.
Assess child support cases to determine the appropriate case action.
Explain Child Support Program policies, procedures, and regulations to customers.
Respond to customer inquiries and complaints.
Assess the validity of complaints against the IV‑D program with impartiality.
Serve as Notary Public.
Perform related work as assigned.
Attend work regularly in compliance with the agreed‑upon work schedule.
Ensure security and confidentiality of sensitive and/or protected information.
Comply with all agency policies and procedures, including those pertaining to ethics and integrity.
Qualifications
High‑school diploma or equivalent; Bachelor’s degree from an accredited college or university is preferred and may substitute for required education on a year‑for‑year basis with experience in Child Support Program, credit collections, investigations, legal assistance, customer service, or IV‑A eligibility specialist.
Skill in interviewing and negotiating.
Skill in using a personal computer for word processing and data entry/retrieval.
Skill in basic mathematical computations.
Ability to handle multiple tasks, prioritize, and meet deadlines.
Effective oral and written communication skills.
Sound judgment and effective decision‑making ability.
Positive reception of constructive feedback.
Cooperative and professional office environment skills.
Excellent customer service skills.
Ability to work in person at the assigned OAG work location and perform all assigned tasks at that location.
Ability to arrange personal transportation for business‑related travel.
Willingness to work more than 40 hours as needed and in compliance with the FLSA.
Physical ability to lift and relocate up to 30 lbs.
Ability to travel (including overnight travel) up to 15% of the time.
Typing speed of 35 words per minute (typing test required at time of interview).
Background check may be required.
Preferred Qualifications
Graduation from an accredited four‑year college or university.
Knowledge of investigative practices and techniques.
Proficiency in reading, writing, and speaking Spanish.
THE OAG IS AN EQUAL OPPORTUNITY EMP
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Responsibilities
Conduct detailed investigations to locate absent parents, verify employment, and determine assets.
Prepare documents related to legal and administrative actions to establish or enforce child support orders.
Negotiate lump‑sum payments from non‑custodial parents who owe past‑due child/medical support.
Negotiate out‑of‑court settlements and agreements with parties.
Monitor child support cases and refer delinquent cases for the appropriate enforcement action.
Document all case actions taken using agency tools, including the Children Are My Priority system (ChAMP) and case/court documents.
Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
Review cases to determine if they are eligible for closure.
Attend court to assist legal staff as needed.
Research case information on the computer, including the ChAMP system.
Maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states’ IV‑D regulations.
Assess child support cases to determine the appropriate case action.
Explain Child Support Program policies, procedures, and regulations to customers.
Respond to customer inquiries and complaints.
Assess the validity of complaints against the IV‑D program with impartiality.
Serve as Notary Public.
Perform related work as assigned.
Attend work regularly in compliance with the agreed‑upon work schedule.
Ensure security and confidentiality of sensitive and/or protected information.
Comply with all agency policies and procedures, including those pertaining to ethics and integrity.
Qualifications
High‑school diploma or equivalent; Bachelor’s degree from an accredited college or university is preferred and may substitute for required education on a year‑for‑year basis with experience in Child Support Program, credit collections, investigations, legal assistance, customer service, or IV‑A eligibility specialist.
Skill in interviewing and negotiating.
Skill in using a personal computer for word processing and data entry/retrieval.
Skill in basic mathematical computations.
Ability to handle multiple tasks, prioritize, and meet deadlines.
Effective oral and written communication skills.
Sound judgment and effective decision‑making ability.
Positive reception of constructive feedback.
Cooperative and professional office environment skills.
Excellent customer service skills.
Ability to work in person at the assigned OAG work location and perform all assigned tasks at that location.
Ability to arrange personal transportation for business‑related travel.
Willingness to work more than 40 hours as needed and in compliance with the FLSA.
Physical ability to lift and relocate up to 30 lbs.
Ability to travel (including overnight travel) up to 15% of the time.
Typing speed of 35 words per minute (typing test required at time of interview).
Background check may be required.
Preferred Qualifications
Graduation from an accredited four‑year college or university.
Knowledge of investigative practices and techniques.
Proficiency in reading, writing, and speaking Spanish.
THE OAG IS AN EQUAL OPPORTUNITY EMP
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