Call Center Agent
NetCost Market, New York, NY, United States
Company Overview
At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.
Job Duties And Responsibilities
Call center agents perform various functions in ensuring customers’ inquiries are adequately answered to their satisfaction. The responsibilities, tasks, and duties carried out by call center agents are shown in the job description below:
Manage all incoming and outgoing calls in the organization
Build long-lasting relationships with customers
Be informed that NetCost Market keeps a comprehensive record of all calls and/or conversations in the organization’s call center data bank
Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels
Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customers’ problems
Route calls to the appropriate channel(s)
Forward complex issues or complaints to supervisors
Work during extended odd hours and/or during holiday periods
Obtain, verify and enter client information by answering telephone calls and interviewing clients
Determine customer eligibility by comparing client information to requirements
Inform clients by explaining procedures, answering questions and providing information
Maintain communication equipment by reporting problems
Maintain and improve quality results by adhering to standards and guidelines
Update job knowledge by studying new product descriptions and participating in educational opportunities
Accomplish the company mission by completing related results as needed
Provide customer service support for online reviews and reputation management through phone calls and e-mail correspondence
Cooperate with other departments in order to work with the company efficiently (stores, GMI, delivery service, etc.)
Cooperate and communicate via different channels with drivers regarding deliveries, routes and customer requests
Fill in for delivery dispatch position upon necessity
Preferred Qualifications
Must possess good communication and listening skills
Must have good interpersonal skills to enable an easy flow with customers at all times
Must be able to multi-task and manage time properly and effectively
Must be able to adapt to different situations and individuals
Ability to prioritize in the face of multiple tasks or assignments
Ability to work as part of a team if need be
Ability to work with little or no supervision
Must be self-driven at all times
Must have good knowledge of customer relationship or customer service practices
Must have good data entry and typing abilities
A minimum of high school diploma
At least 2 years of work experience in a call center environment
Bilingual (English–Russian) is a plus
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At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.
Job Duties And Responsibilities
Call center agents perform various functions in ensuring customers’ inquiries are adequately answered to their satisfaction. The responsibilities, tasks, and duties carried out by call center agents are shown in the job description below:
Manage all incoming and outgoing calls in the organization
Build long-lasting relationships with customers
Be informed that NetCost Market keeps a comprehensive record of all calls and/or conversations in the organization’s call center data bank
Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels
Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customers’ problems
Route calls to the appropriate channel(s)
Forward complex issues or complaints to supervisors
Work during extended odd hours and/or during holiday periods
Obtain, verify and enter client information by answering telephone calls and interviewing clients
Determine customer eligibility by comparing client information to requirements
Inform clients by explaining procedures, answering questions and providing information
Maintain communication equipment by reporting problems
Maintain and improve quality results by adhering to standards and guidelines
Update job knowledge by studying new product descriptions and participating in educational opportunities
Accomplish the company mission by completing related results as needed
Provide customer service support for online reviews and reputation management through phone calls and e-mail correspondence
Cooperate with other departments in order to work with the company efficiently (stores, GMI, delivery service, etc.)
Cooperate and communicate via different channels with drivers regarding deliveries, routes and customer requests
Fill in for delivery dispatch position upon necessity
Preferred Qualifications
Must possess good communication and listening skills
Must have good interpersonal skills to enable an easy flow with customers at all times
Must be able to multi-task and manage time properly and effectively
Must be able to adapt to different situations and individuals
Ability to prioritize in the face of multiple tasks or assignments
Ability to work as part of a team if need be
Ability to work with little or no supervision
Must be self-driven at all times
Must have good knowledge of customer relationship or customer service practices
Must have good data entry and typing abilities
A minimum of high school diploma
At least 2 years of work experience in a call center environment
Bilingual (English–Russian) is a plus
#J-18808-Ljbffr