Patient Access Representative
Saint Luke's, Kansas City, MO, United States
Job Description
This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required.
Able to answer basic registration questions with minimal support.
Participates in timely efficient workflow.
Demonstrates quality customer service.
In Ambulatory Clinics
The Patient Access Representative serves as the first point of contact for patients upon entry into the ambulatory clinic and accurately completes the patient registration/check-in process. The responsibilities of this position include providing the highest standard of customer service, maintaining a friendly and professional demeanor, completing patient registration and insurance verification, and managing clinic documentation (e.g., medical records and referrals). The Patient Access Representative consistently interacts with patients and routinely collaborates with clinic staff, leadership, and providers.
In Centralized Patient Access
Achieves quality score for career ladder level I as determined by Patient Access Leadership.
Ability to perform Registration in at least one location.
Consistently scores a minimum of 92% on a customer service review.
Productivity goals met where applicable.
Job Requirements
Applicable Experience: Less than 1 year
Job Details
Full Time
Day shift
United States of America
Equal Opportunity Employer.
#J-18808-Ljbffr
This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required.
Able to answer basic registration questions with minimal support.
Participates in timely efficient workflow.
Demonstrates quality customer service.
In Ambulatory Clinics
The Patient Access Representative serves as the first point of contact for patients upon entry into the ambulatory clinic and accurately completes the patient registration/check-in process. The responsibilities of this position include providing the highest standard of customer service, maintaining a friendly and professional demeanor, completing patient registration and insurance verification, and managing clinic documentation (e.g., medical records and referrals). The Patient Access Representative consistently interacts with patients and routinely collaborates with clinic staff, leadership, and providers.
In Centralized Patient Access
Achieves quality score for career ladder level I as determined by Patient Access Leadership.
Ability to perform Registration in at least one location.
Consistently scores a minimum of 92% on a customer service review.
Productivity goals met where applicable.
Job Requirements
Applicable Experience: Less than 1 year
Job Details
Full Time
Day shift
United States of America
Equal Opportunity Employer.
#J-18808-Ljbffr