Retail Customer Service Associate Full Time

Benefits

Weekly Pay: Get paid every week so that you can manage your money on your terms.

Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.

Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.

Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.

401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).

Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

Job Summary
Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

Responsibilities

Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolve member concerns in a courteous and timely manner and escalates issues to management when necessary.

Maintain and exhibit a clear understanding of merchandise protection procedures and shrink alert protocols.

Review and maintain the AP Alert Binder according to AP standards.

Follow BEST procedures (bottom of the cart, electronics, self‑checkout, and thanking the member), including cross‑checking merchandise to member register receipts and verifying high‑value items. Record receipt discrepancies and notify front line to rectify immediately.

Audit Express Pay, BOPIC, Curbside Pick‑up, and Same Day Delivery according to company procedures.

Ensure the execution of repack awareness guidelines by inspecting known repack articles.

Monitor member and visitor traffic entering and exiting the club.

Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.

Maintain high standards of safety for members and team members.

Inspect team members, members, and vendors' bags, backpacks, briefcases, and lunch boxes as they leave the building.

Process empty water jug return vouchers to members.

Maintain all club policies and procedures.

Perform other duties as assigned, including working in other departments as needed.

Regular, predictable, full attendance is an essential function of this job.

Qualifications

Strong interpersonal skills and attention to detail.

Basic math skills preferred.

Ability to use a smart handheld device.

Must successfully complete required training and certification processes.

Must be employed with the company for at least 6 months.

Must be at least 18 years of age, with state‑specific exceptions:
• Indiana – at least 19 years of age
• Delaware – at least 21 years of age

Environmental Job Conditions

All time spent standing and moving about on hard surfaces.

Requires bending, pulling, reaching, stooping, and climbing ladders/step stools.

May require occasional lifting up to 30 lbs.

Exposure to both indoor and outdoor temperatures.

Pay
In accordance with Pay Transparency requirements, the pay range for this position is $16.75 – $20.10 per hour.

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