Customer Service Rep - Emergency Response (On-Site)
Concentrix, Charlotte, NC, United States
Company Description
Concentrix is a global technology and services leader that partners with some of the world’s best brands to deliver exceptional solutions. By leveraging a human-centered, technology-driven, and intelligence-fueled approach, Concentrix designs, builds, and manages fully integrated solutions. Operating at speed and scale, the company ensures client success across entire enterprises. Concentrix is committed to innovation and driving excellence in customer experiences.
Role Description
This is a full-time on-site role for a Customer Service Representative - Emergency Response based in Charlotte, NC. The role involves providing timely and professional support to customers during emergency situations. Responsibilities include handling inbound and outbound calls, resolving customer inquiries, and ensuring customer satisfaction. The representative will work collaboratively to maintain service excellence and support operational goals in a fast-paced environment.
Qualifications
Strong skills in Customer Service, Customer Support, and handling Customer Inquiries
Experience in enhancing Customer Satisfaction and Customer Experience
Effective communication and problem-solving abilities
Ability to remain calm and efficient under pressure
High school diploma or equivalent; college degree is a plus
Previous experience in customer service roles, especially in emergency response, is preferred
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Concentrix is a global technology and services leader that partners with some of the world’s best brands to deliver exceptional solutions. By leveraging a human-centered, technology-driven, and intelligence-fueled approach, Concentrix designs, builds, and manages fully integrated solutions. Operating at speed and scale, the company ensures client success across entire enterprises. Concentrix is committed to innovation and driving excellence in customer experiences.
Role Description
This is a full-time on-site role for a Customer Service Representative - Emergency Response based in Charlotte, NC. The role involves providing timely and professional support to customers during emergency situations. Responsibilities include handling inbound and outbound calls, resolving customer inquiries, and ensuring customer satisfaction. The representative will work collaboratively to maintain service excellence and support operational goals in a fast-paced environment.
Qualifications
Strong skills in Customer Service, Customer Support, and handling Customer Inquiries
Experience in enhancing Customer Satisfaction and Customer Experience
Effective communication and problem-solving abilities
Ability to remain calm and efficient under pressure
High school diploma or equivalent; college degree is a plus
Previous experience in customer service roles, especially in emergency response, is preferred
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