ERTS Dispatcher
Clean Harbors, Norwell, MA, United States
JOB DESCRIPTION
Clean Harbors is seeking an onsite ERTS dispatcher in Norwell, MA or Jacksonville, FL to organize and coordinate daily activities of dispatching employees and equipment for multiple locations within the organization. Coordinates incoming customer requests and ensures the proper manpower and equipment is dispatched to provide excellent and on‑time customer services. Ensures that effective communications exist between all personnel and equipment required to provide services to customers.
Schedule
If located in Jacksonville, FL the hours will be 6:00 p.m. to 6:00 a.m. If located in Norwell, MA your hours will be 4:00 p.m. to 12:00 a.m.
Benefits
Health and Safety is our #1 priority
Focus on maintaining sustainability and cleaning the Earth
Competitive pay range of $25-$30 per hour
Comprehensive health benefits coverage after 30 days of full‑time employment including 401(k) with company match
Own part of the company with our Employee Stock Purchase Plan
Opportunities for growth and development at all stages of your career
Company paid training and tuition reimbursement
RESPONSIBILITIES
Responsible for the completion of regulatory reporting on shift.
Provides day‑to‑day environmental support to open projects to ensure compliance with environmental policies, requirements, and procedures.
Serves as a technical supervisor on matters relating to environmental spills.
Responsible for overseeing projects including all phases of spill response, working directly with clients to ensure a timely and successful spill cleanup, regulatory compliance, and client satisfaction with cost effectiveness in mind.
Dispatch contractor for excavation, transportation and disposal of products.
Oversees contractors in the field to determine sources and methods of controlling pollutants in air, water and soil.
Accurately logs information from client interactions into ALERT systems; updates in a timely and accurate manner so that clients can track services, inquiries, and resolution.
Communicates effectively to contractors, clients, regulatory officials, etc. via written and verbal communication.
Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers' concerns are understood, addressed and resolved efficiently and completely.
Maintains professional competency in all aspects of the job.
Perform other job‑related duties as required.
QUALIFICATIONS
Dispatch, customer service experience.
Working knowledge or ability to develop a working knowledge of OSHA, RCRA, DOT regulations.
Strong time management skills, attention to detail, organizational skills, and ability to manage multiple projects.
Team player who works to accomplish common departmental goals.
Excellent written and verbal communication.
Strong computer skills with proficiency in Microsoft applications and software used by ERTS.
Ability to handle a high call volume in a fast‑paced environment dealing with emergency response calls.
Effectively communicate with clients, employees and outside professionals.
Ability to orchestrate large volumes of data while meeting critical deadlines.
Exemplify professionalism in personal appearance and demeanor.
Equal Opportunity & Diversity
Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547. Clean Harbors is a Military & Veteran friendly company. Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
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Clean Harbors is seeking an onsite ERTS dispatcher in Norwell, MA or Jacksonville, FL to organize and coordinate daily activities of dispatching employees and equipment for multiple locations within the organization. Coordinates incoming customer requests and ensures the proper manpower and equipment is dispatched to provide excellent and on‑time customer services. Ensures that effective communications exist between all personnel and equipment required to provide services to customers.
Schedule
If located in Jacksonville, FL the hours will be 6:00 p.m. to 6:00 a.m. If located in Norwell, MA your hours will be 4:00 p.m. to 12:00 a.m.
Benefits
Health and Safety is our #1 priority
Focus on maintaining sustainability and cleaning the Earth
Competitive pay range of $25-$30 per hour
Comprehensive health benefits coverage after 30 days of full‑time employment including 401(k) with company match
Own part of the company with our Employee Stock Purchase Plan
Opportunities for growth and development at all stages of your career
Company paid training and tuition reimbursement
RESPONSIBILITIES
Responsible for the completion of regulatory reporting on shift.
Provides day‑to‑day environmental support to open projects to ensure compliance with environmental policies, requirements, and procedures.
Serves as a technical supervisor on matters relating to environmental spills.
Responsible for overseeing projects including all phases of spill response, working directly with clients to ensure a timely and successful spill cleanup, regulatory compliance, and client satisfaction with cost effectiveness in mind.
Dispatch contractor for excavation, transportation and disposal of products.
Oversees contractors in the field to determine sources and methods of controlling pollutants in air, water and soil.
Accurately logs information from client interactions into ALERT systems; updates in a timely and accurate manner so that clients can track services, inquiries, and resolution.
Communicates effectively to contractors, clients, regulatory officials, etc. via written and verbal communication.
Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers' concerns are understood, addressed and resolved efficiently and completely.
Maintains professional competency in all aspects of the job.
Perform other job‑related duties as required.
QUALIFICATIONS
Dispatch, customer service experience.
Working knowledge or ability to develop a working knowledge of OSHA, RCRA, DOT regulations.
Strong time management skills, attention to detail, organizational skills, and ability to manage multiple projects.
Team player who works to accomplish common departmental goals.
Excellent written and verbal communication.
Strong computer skills with proficiency in Microsoft applications and software used by ERTS.
Ability to handle a high call volume in a fast‑paced environment dealing with emergency response calls.
Effectively communicate with clients, employees and outside professionals.
Ability to orchestrate large volumes of data while meeting critical deadlines.
Exemplify professionalism in personal appearance and demeanor.
Equal Opportunity & Diversity
Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547. Clean Harbors is a Military & Veteran friendly company. Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
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