Server Assistant - Stone & Webster Chophouse
Kessler Collection, Savannah, GA, United States
Banquet Busperson
Responsible for assisting servers in providing the highest quality service to guests while maintaining cleanliness and sanitation throughout operation hours. The busperson ensures all tables are kept clean and presentable with clean china, glassware, silverware, and linen.
Responsibilities
Employees must be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
Keep all work areas clean and properly stocked according to the current meal period.
Keep all tables cleaned and properly set according to property specific standards.
Break down trays of soiled dishes and linen in the dishroom area according to established standards.
Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.
Complete daily opening and closing duties and cleaning according to established side-work checklist.
Answer the phone in an attentive, courteous and efficient manner.
Assist fellow employees as needed throughout the shift.
Provide service to guests in waiter’s absence as needed.
Maintain beverage levels in glasses/cups on table at least ¾ full at all times (coffee, tea, soft drinks and water).
Ensure overall guest satisfaction.
Qualifications
High School diploma or equivalent and/or experience in a hotel or related field preferred.
Flexible and able to work long hours when required.
Heavy work – able to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
Able to stand during entire shift.
Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Effective at listening, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all required hotel meetings and trainings.
Maintain regular attendance in compliance with hotel standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, wearing proper uniform and nametag.
Comply with hotel standards and regulations to encourage safe and efficient operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Handle problems, including anticipating, preventing, identifying and solving them as necessary.
Understand and apply complex information from various sources to meet objectives.
Cross-train in other hotel-related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
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Responsible for assisting servers in providing the highest quality service to guests while maintaining cleanliness and sanitation throughout operation hours. The busperson ensures all tables are kept clean and presentable with clean china, glassware, silverware, and linen.
Responsibilities
Employees must be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
Keep all work areas clean and properly stocked according to the current meal period.
Keep all tables cleaned and properly set according to property specific standards.
Break down trays of soiled dishes and linen in the dishroom area according to established standards.
Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.
Complete daily opening and closing duties and cleaning according to established side-work checklist.
Answer the phone in an attentive, courteous and efficient manner.
Assist fellow employees as needed throughout the shift.
Provide service to guests in waiter’s absence as needed.
Maintain beverage levels in glasses/cups on table at least ¾ full at all times (coffee, tea, soft drinks and water).
Ensure overall guest satisfaction.
Qualifications
High School diploma or equivalent and/or experience in a hotel or related field preferred.
Flexible and able to work long hours when required.
Heavy work – able to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
Able to stand during entire shift.
Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Effective at listening, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all required hotel meetings and trainings.
Maintain regular attendance in compliance with hotel standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, wearing proper uniform and nametag.
Comply with hotel standards and regulations to encourage safe and efficient operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Handle problems, including anticipating, preventing, identifying and solving them as necessary.
Understand and apply complex information from various sources to meet objectives.
Cross-train in other hotel-related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
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