International Guest Services - German
Norwegian Cruise Line Holdings Ltd., Miami, FL, United States
Overview
APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an online application to be considered.
This is a job onboard a Cruise Ship.
The International Guest Services assists all guests at the Guest Services Desk, but concentrates specifically on non-English-speaking groups and individual guests with their special needs and requirements in their native languages to provide a full, first-class cruise experience.
Responsibilities
Receives and handles special requests from non-English-speaking groups and individual guests.
Works with the Group Services Coordinator and Guest Service Manager to handle special requests (e.g., Honeymoon setups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs) for non-English-speaking guests; follows up to ensure departments complete the requirements.
Contacts Group Leaders of non-English-speaking guests to assist the Group Services Coordinator in organizing group events.
Contacts non-English-speaking guests to offer assistance with restaurant bookings, ordering special local/dietary foods, arranging special tours on board and with shore excursions.
Available for daily desk hours at the Guest Services Desk to answer questions and provide assistance to non-English-speaking guests.
Assists at embarkation, disembarkation and port talks, and is present to assist non-English-speaking guests when necessary; available at Immigration and Customs inspections, etc.
Acts as translator for non-English-speaking guests needing to communicate with shipboard departments including, but not limited to, Medical, Security, Revenue outlets, Restaurant, and Senior management.
Coordinates announcements and the translation/printing of the Freestyle Daily into required languages relative to the non-English-speaking guest ratio on board each cruise.
Meets and greets non-English-speaking VIP guests staying in suites as necessary and whenever possible.
Handles guest requests effectively by taking ownership of the request and following up until resolution to the guests’ satisfaction.
Maintains a cash float for giving change and cashing traveler’s checks for guests.
Assists Cruise Programs department in leading specific activities for non-English-speaking guests when needed.
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties logically related to the position.
Familiar with the Safety and Environmental Protection Policy and the SEMS, and adheres to policies and procedures appropriate for the position.
Qualifications / Requirements
Intermediate to Advanced verbal and written English is required.
Intermediate to Advanced verbal and written ability in at least one other language (e.g., German, Spanish, Russian, French, or Italian) is required.
Intermediate knowledge of Microsoft Word, Excel, Micros, and Fidelio Cruise is required.
At least one year of management experience in hotel and/or hospitality establishments; or in guest service-related positions on board ships.
Education
Two-year Associate’s degree or equivalent in Public Relations and/or Hotel Management from a recognized hotel institution.
Attributes
Able to work independently
Quick and critical thinker, and a patient listener
Able to speak publicly to large groups if necessary
Customer service/Guest relations oriented, with leadership skills and well organized
Proactive, team player, problem solver
Passionate about hospitality and customer service
Equal Opportunity Employer
It is the policy of Norwegian Cruise Line Holdings to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or marital or veteran status.
The statements herein describe the general nature and level of work expected for this classification and are not meant to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an online application to be considered.
This is a job onboard a Cruise Ship.
The International Guest Services assists all guests at the Guest Services Desk, but concentrates specifically on non-English-speaking groups and individual guests with their special needs and requirements in their native languages to provide a full, first-class cruise experience.
Responsibilities
Receives and handles special requests from non-English-speaking groups and individual guests.
Works with the Group Services Coordinator and Guest Service Manager to handle special requests (e.g., Honeymoon setups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs) for non-English-speaking guests; follows up to ensure departments complete the requirements.
Contacts Group Leaders of non-English-speaking guests to assist the Group Services Coordinator in organizing group events.
Contacts non-English-speaking guests to offer assistance with restaurant bookings, ordering special local/dietary foods, arranging special tours on board and with shore excursions.
Available for daily desk hours at the Guest Services Desk to answer questions and provide assistance to non-English-speaking guests.
Assists at embarkation, disembarkation and port talks, and is present to assist non-English-speaking guests when necessary; available at Immigration and Customs inspections, etc.
Acts as translator for non-English-speaking guests needing to communicate with shipboard departments including, but not limited to, Medical, Security, Revenue outlets, Restaurant, and Senior management.
Coordinates announcements and the translation/printing of the Freestyle Daily into required languages relative to the non-English-speaking guest ratio on board each cruise.
Meets and greets non-English-speaking VIP guests staying in suites as necessary and whenever possible.
Handles guest requests effectively by taking ownership of the request and following up until resolution to the guests’ satisfaction.
Maintains a cash float for giving change and cashing traveler’s checks for guests.
Assists Cruise Programs department in leading specific activities for non-English-speaking guests when needed.
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties logically related to the position.
Familiar with the Safety and Environmental Protection Policy and the SEMS, and adheres to policies and procedures appropriate for the position.
Qualifications / Requirements
Intermediate to Advanced verbal and written English is required.
Intermediate to Advanced verbal and written ability in at least one other language (e.g., German, Spanish, Russian, French, or Italian) is required.
Intermediate knowledge of Microsoft Word, Excel, Micros, and Fidelio Cruise is required.
At least one year of management experience in hotel and/or hospitality establishments; or in guest service-related positions on board ships.
Education
Two-year Associate’s degree or equivalent in Public Relations and/or Hotel Management from a recognized hotel institution.
Attributes
Able to work independently
Quick and critical thinker, and a patient listener
Able to speak publicly to large groups if necessary
Customer service/Guest relations oriented, with leadership skills and well organized
Proactive, team player, problem solver
Passionate about hospitality and customer service
Equal Opportunity Employer
It is the policy of Norwegian Cruise Line Holdings to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or marital or veteran status.
The statements herein describe the general nature and level of work expected for this classification and are not meant to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
#J-18808-Ljbffr