Payments & Deposit Operations Representative I (US)

Work Location
Burlington, Vermont, États-Unis d'Amérique

Hours
31

Pay Details
$22.00 - $27.75 USD

Line Of Business
Services bancaires personnels et commerciaux

Job Description
The Payments & Deposit Operations Representative I provides broad operational support and performs general to specialized transactions and processing activities for own Operations function. Communicates with partners professionally, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.

Schedule: Monday 7:00 AM–4:00 PM / Wed– Off / Tues, Thurs, & Fri 8:00 AM–4:00 PM EST with flexibility dependent on workload.

Depth & Scope

Works within well-defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework and generally with limited financial impact

Completes standard transactions using a limited number of systems and/or applications

Executes through a prescribed, established or documented set of parameters/procedures

Limited to low decision-making authority

Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion

Limited or first level (initial) interaction with internal partners

Focus of work is on the completion of day-to-day processes or activities however may include weekly or monthly routine activities

Requires entry or working level knowledge of processes/procedures

Education & Experience

High School diploma

Customer Accountabilities

Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained

Identifies opportunities to improve service delivery

Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels

Interacts with partners by responding to requests in an effective and timely manner

Uses effective relationship skills when communicating with partners/colleagues/customers

Shareholder Accountabilities

Completes assigned workload to meet SLA requirements for service and productivity

Understands and applies operating policies and procedures

Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate

Supports the timely and accurate completion of business processes and procedures

Escalates non-standard or high-risk activities as necessary

Supports and participates in process improvement opportunities

Ensures necessary due diligence to support the accuracy of all transactions/activities

Be knowledgeable of and complies with Bank Code of Conduct

Employee/Team Accountabilities

Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment

Supports the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and shares ideas

Participates in personal performance management and development activities, including cross training within own team

Keeps others informed and up to date about all relevant or useful information related to day-to-day activities

Contributes to a fair, positive and equitable environment that supports a diverse workforce

Acts as a brand ambassador for function and the bank, both internally and/or externally

Physical Requirements

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – Occasional

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – OccasionalPushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

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