Patient Service Representative
Crouse Medical Practice, Manlius, NY, United States
About Crouse Medical Practice
Crouse Medical Practice focuses on improving the lives of patients and fosters an inclusive environment that prioritizes work‑life balance.
Position Overview
Location: Internal Medicine – Manlius 134, Manlius, NY. Work hours: Full‑time, days (8:00 am – 4:30 pm). Role: Non Clinical.
The Patient Service Representative provides secretarial and phone support for the organization utilizing strong verbal and written communication skills. The PPR is responsible for correctly obtaining and entering patient information, scheduling, filing, managing electronic and phone messages, tracking outgoing referrals, addressing patient balances and charge entry within the electronic medical record (EMR). Additionally, the PPR manages incoming and outgoing mail, clerical inventory, copying, and answers a high volume of incoming calls from patients. This position works with providers, managers and staff to promote quality and cost‑effective daily operations, maintains good interpersonal relationships with patients, families, the public and colleagues, and collaborates with all other staff to assist patients and facilitate successful patient interactions with the practice team.
Benefits
Monday–Friday work week with no mandatory overtime
Supportive team environment
Competitive starting rates based on experience
Annual salary increases
Opportunities for professional growth & stability within a fast growing Medical Practice
Longevity and consistency of management
Perfect attendance award
Tuition reimbursement program
Employee referral program
Affiliation with Crouse Hospital
Generous Health/Dental/Vision & Life insurance
Flexible spending account or Health savings account – available first month after hire date
Employee assistance program
15 days of paid time‑off within first year of employment
7 paid holidays annually
401(k) with 4% employer match
Required Qualifications
High School Diploma
Demonstrated knowledge of medical terminology
Minimum of 2 years of experience in healthcare
Proven "team player" experience
Demonstrated experience with computer use
Desirable Qualifications
Certified Medical Assistant or healthcare related Associate’s Degree
Demonstrated competence in interpersonal and intra‑professional relations
Demonstrated competence in acute care patient management/organization
Demonstrated commitment to collaboration with physicians to individualize and enhance patient care
Demonstrated experience in medical billing
Knowledge of Medent or other EMR systems
Compensation
Salary Range: $15.50 – $20.00 per hour
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Crouse Medical Practice focuses on improving the lives of patients and fosters an inclusive environment that prioritizes work‑life balance.
Position Overview
Location: Internal Medicine – Manlius 134, Manlius, NY. Work hours: Full‑time, days (8:00 am – 4:30 pm). Role: Non Clinical.
The Patient Service Representative provides secretarial and phone support for the organization utilizing strong verbal and written communication skills. The PPR is responsible for correctly obtaining and entering patient information, scheduling, filing, managing electronic and phone messages, tracking outgoing referrals, addressing patient balances and charge entry within the electronic medical record (EMR). Additionally, the PPR manages incoming and outgoing mail, clerical inventory, copying, and answers a high volume of incoming calls from patients. This position works with providers, managers and staff to promote quality and cost‑effective daily operations, maintains good interpersonal relationships with patients, families, the public and colleagues, and collaborates with all other staff to assist patients and facilitate successful patient interactions with the practice team.
Benefits
Monday–Friday work week with no mandatory overtime
Supportive team environment
Competitive starting rates based on experience
Annual salary increases
Opportunities for professional growth & stability within a fast growing Medical Practice
Longevity and consistency of management
Perfect attendance award
Tuition reimbursement program
Employee referral program
Affiliation with Crouse Hospital
Generous Health/Dental/Vision & Life insurance
Flexible spending account or Health savings account – available first month after hire date
Employee assistance program
15 days of paid time‑off within first year of employment
7 paid holidays annually
401(k) with 4% employer match
Required Qualifications
High School Diploma
Demonstrated knowledge of medical terminology
Minimum of 2 years of experience in healthcare
Proven "team player" experience
Demonstrated experience with computer use
Desirable Qualifications
Certified Medical Assistant or healthcare related Associate’s Degree
Demonstrated competence in interpersonal and intra‑professional relations
Demonstrated competence in acute care patient management/organization
Demonstrated commitment to collaboration with physicians to individualize and enhance patient care
Demonstrated experience in medical billing
Knowledge of Medent or other EMR systems
Compensation
Salary Range: $15.50 – $20.00 per hour
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