Patient Service Representative
Crouse Medical Practice, Village Green, NY, United States
Overview
Why Crouse Medical Practice?
At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work-life balance, welcoming individuals from all backgrounds to join our close-knit work family.
Obstetrics and Gynecology 142
East Syracuse, NY
Non Clinical
Full-Time, Days, 7:00am-3:30pm
Req # 32206
Posted 04/24/2026
Position Overview
The Patient Service Representative provides secretarial and phone support for the organization utilizing strong verbal and written communication skills. The Patient Service Representative is responsible for correctly obtaining and entering patient information, patient scheduling, filing, managing electronic and phone messages, managing and tracking outgoing referrals, addressing patient balances and charge entry all within the electronic medical record (EMR). Additionally, the Patient Service Representative is responsible for managing incoming and outgoing mail, clerical inventory, copying, and answering a high volume of incoming calls from patients. This position will work with the providers, managers and staff to promote quality and cost effective daily operations. The Patient Service Representative will maintain good interpersonal relationships with patients, their families, the public and co-workers. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team. This position reflects and carries forward the mission and goals of the practice both internally and throughout the community.
Responsibilities
Provide secretarial and phone support with strong verbal and written communication.
Obtain and enter patient information accurately; manage scheduling and filing.
Manage electronic and phone messages, outgoing referrals, and patient balances/charge entry in the EMR.
Handle incoming/outgoing mail, clerical inventory, copying, and high-volume calls.
Collaborate with providers, managers, and staff to promote quality and cost-effective operations.
Maintain positive interpersonal relationships with patients, families, the public, and co-workers.
Required Qualifications
High School Diploma
Demonstrated knowledge of medical terminology
Minimum of 2 years’ experience in healthcare
Proven “team player” experience
Demonstrated experience with computer use
Desirable Qualifications
Certified Medical Assistant or healthcare related Associate Degree
Demonstrated competence interpersonal and intra professional relations
Demonstrated competence in acute care patient management/organization
Demonstrated commitment to collaboration with physician to individualize and enhance patient care
Demonstrated experience in medical billing
Knowledge of Medent or other EMR systems
Salary
Salary Range: $15.50 - $20.00
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Why Crouse Medical Practice?
At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work-life balance, welcoming individuals from all backgrounds to join our close-knit work family.
Obstetrics and Gynecology 142
East Syracuse, NY
Non Clinical
Full-Time, Days, 7:00am-3:30pm
Req # 32206
Posted 04/24/2026
Position Overview
The Patient Service Representative provides secretarial and phone support for the organization utilizing strong verbal and written communication skills. The Patient Service Representative is responsible for correctly obtaining and entering patient information, patient scheduling, filing, managing electronic and phone messages, managing and tracking outgoing referrals, addressing patient balances and charge entry all within the electronic medical record (EMR). Additionally, the Patient Service Representative is responsible for managing incoming and outgoing mail, clerical inventory, copying, and answering a high volume of incoming calls from patients. This position will work with the providers, managers and staff to promote quality and cost effective daily operations. The Patient Service Representative will maintain good interpersonal relationships with patients, their families, the public and co-workers. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team. This position reflects and carries forward the mission and goals of the practice both internally and throughout the community.
Responsibilities
Provide secretarial and phone support with strong verbal and written communication.
Obtain and enter patient information accurately; manage scheduling and filing.
Manage electronic and phone messages, outgoing referrals, and patient balances/charge entry in the EMR.
Handle incoming/outgoing mail, clerical inventory, copying, and high-volume calls.
Collaborate with providers, managers, and staff to promote quality and cost-effective operations.
Maintain positive interpersonal relationships with patients, families, the public, and co-workers.
Required Qualifications
High School Diploma
Demonstrated knowledge of medical terminology
Minimum of 2 years’ experience in healthcare
Proven “team player” experience
Demonstrated experience with computer use
Desirable Qualifications
Certified Medical Assistant or healthcare related Associate Degree
Demonstrated competence interpersonal and intra professional relations
Demonstrated competence in acute care patient management/organization
Demonstrated commitment to collaboration with physician to individualize and enhance patient care
Demonstrated experience in medical billing
Knowledge of Medent or other EMR systems
Salary
Salary Range: $15.50 - $20.00
#J-18808-Ljbffr