Patient Access Representative
Cleveland Clinic, Akron, OH, United States
Overview
USW Bid Period: 03/20/26 - 03/26/26
Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family.
Caregivers in the Patient Registration Area are the first point of contact for many of Akron General’s patients. As a Patient Access Representative, you will ensure patients and families have an exceptional experience with each interaction. In this role, you will be in a call center environment, answering incoming calls and placing outgoing calls between patients, offices and other departments. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system.
Responsibilities
Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.
Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.
Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.
Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.
Complete questionnaires to assist departments with preparing for patients.
Utilize the screening tool for self-pay patients to determine any possible payer source.
Refer patients to financial counselors.
Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).
Obtain, scan and index physician orders.
Cross train to staff all patient access areas.
Minimum qualifications
High School Diploma or GED
One year of customer service work experience OR higher education and training
Proficiency in data entry
Knowledge of medical terminology
Excellent customer service skills
Preferred qualifications
One year of hospital clerical or billing work experience
Call center experience
Insurance knowledge
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required
Pay Range
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
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USW Bid Period: 03/20/26 - 03/26/26
Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family.
Caregivers in the Patient Registration Area are the first point of contact for many of Akron General’s patients. As a Patient Access Representative, you will ensure patients and families have an exceptional experience with each interaction. In this role, you will be in a call center environment, answering incoming calls and placing outgoing calls between patients, offices and other departments. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system.
Responsibilities
Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.
Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.
Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.
Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.
Complete questionnaires to assist departments with preparing for patients.
Utilize the screening tool for self-pay patients to determine any possible payer source.
Refer patients to financial counselors.
Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).
Obtain, scan and index physician orders.
Cross train to staff all patient access areas.
Minimum qualifications
High School Diploma or GED
One year of customer service work experience OR higher education and training
Proficiency in data entry
Knowledge of medical terminology
Excellent customer service skills
Preferred qualifications
One year of hospital clerical or billing work experience
Call center experience
Insurance knowledge
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required
Pay Range
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
#J-18808-Ljbffr