Car rental and Road Assistance Coordinator
Employee Magnets, Fort Worth, TX, United States
Car rental and Road Assistance Coordinator
Position Summary
The Car Rental and Road Assistance Coordinator is responsible for coordinating, administering, and supporting all car rental and road assistance services. This role ensures timely, cost-effective, and compliant vehicle support solutions while delivering a high level of customer service to internal stakeholders. The position requires strong coordination skills, vendor management experience, and the ability to resolve transportation-related issues efficiently.
Key Responsibilities
Operational Coordination
Coordinate car rental reservations for employees, including short-term, long-term, and special project needs.
Serve as the primary point of contact for road assistance services, including breakdowns, accidents, towing, and emergency support.
Monitor and track vehicle-related incidents to ensure prompt resolution and appropriate documentation.
Vendor & Service Management
Liaise with approved rental car providers, roadside assistance vendors, and insurance partners to ensure service level compliance.
Review rental agreements, pricing, and service terms to ensure cost effectiveness and policy alignment.
Escalate service issues and follow through to resolution with vendors and internal leadership.
Compliance & Documentation
Ensure all car rental and road assistance activities comply with company policies, safety standards, and U.S. regulations.
Maintain accurate records of rentals, incidents, invoices, and approvals.
Support audits and reporting related to transportation services.
Financial & Administrative Support
Review, reconcile, and process invoices related to car rentals and road assistance services.
Track usage trends and prepare summary reports for the GS Supervisor.
Identify cost-saving opportunities and process improvements.
Communication & Customer Service
Provide clear, timely communication to employees regarding rental procedures, coverage, and support services.
Respond promptly and professionally to urgent transportation issues.
Collaborate with HR, Facilities, Security, and Operations teams as needed.
Required Qualifications
High school diploma or equivalent required; associate degree or higher preferred.
Minimum 2–3 years of experience in coordination, logistics, fleet support, travel services, or administrative operations.
Strong organizational and time-management skills with attention to detail.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office (Outlook, Excel, Word).
Ability to handle urgent situations calmly and professionally.
Preferred Qualifications
Experience working with car rental agencies, fleet services, or roadside assistance programs.
Familiarity with invoice reconciliation and vendor contract coordination.
Experience in a manufacturing, technology, or corporate operations environment.
Bilingual (English/Spanish or other languages) is a plus.
Core Competencies
Customer-focused mindset
Problem-solving and decision-making
Vendor relationship management
Confidentiality and professionalism
Ability to work independently and as part of a team
Physical & Work Environment Requirements
Ability to work standard business hours with flexibility for urgent situations as needed.
Occasional lifting of documents or small office items (up to 15 lbs).
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Position Summary
The Car Rental and Road Assistance Coordinator is responsible for coordinating, administering, and supporting all car rental and road assistance services. This role ensures timely, cost-effective, and compliant vehicle support solutions while delivering a high level of customer service to internal stakeholders. The position requires strong coordination skills, vendor management experience, and the ability to resolve transportation-related issues efficiently.
Key Responsibilities
Operational Coordination
Coordinate car rental reservations for employees, including short-term, long-term, and special project needs.
Serve as the primary point of contact for road assistance services, including breakdowns, accidents, towing, and emergency support.
Monitor and track vehicle-related incidents to ensure prompt resolution and appropriate documentation.
Vendor & Service Management
Liaise with approved rental car providers, roadside assistance vendors, and insurance partners to ensure service level compliance.
Review rental agreements, pricing, and service terms to ensure cost effectiveness and policy alignment.
Escalate service issues and follow through to resolution with vendors and internal leadership.
Compliance & Documentation
Ensure all car rental and road assistance activities comply with company policies, safety standards, and U.S. regulations.
Maintain accurate records of rentals, incidents, invoices, and approvals.
Support audits and reporting related to transportation services.
Financial & Administrative Support
Review, reconcile, and process invoices related to car rentals and road assistance services.
Track usage trends and prepare summary reports for the GS Supervisor.
Identify cost-saving opportunities and process improvements.
Communication & Customer Service
Provide clear, timely communication to employees regarding rental procedures, coverage, and support services.
Respond promptly and professionally to urgent transportation issues.
Collaborate with HR, Facilities, Security, and Operations teams as needed.
Required Qualifications
High school diploma or equivalent required; associate degree or higher preferred.
Minimum 2–3 years of experience in coordination, logistics, fleet support, travel services, or administrative operations.
Strong organizational and time-management skills with attention to detail.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office (Outlook, Excel, Word).
Ability to handle urgent situations calmly and professionally.
Preferred Qualifications
Experience working with car rental agencies, fleet services, or roadside assistance programs.
Familiarity with invoice reconciliation and vendor contract coordination.
Experience in a manufacturing, technology, or corporate operations environment.
Bilingual (English/Spanish or other languages) is a plus.
Core Competencies
Customer-focused mindset
Problem-solving and decision-making
Vendor relationship management
Confidentiality and professionalism
Ability to work independently and as part of a team
Physical & Work Environment Requirements
Ability to work standard business hours with flexibility for urgent situations as needed.
Occasional lifting of documents or small office items (up to 15 lbs).
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