Communications Services Administrator (911 Call Center)

**SALARY**$107,972.20 - $134,965.30**JOB SUMMARY**Under general supervision, plans, organizes, directs and monitors the activities of the City's 911 Emergency Communications Center.ESSENTIAL JOB FUNCTIONS* Direct, instruct, schedule, review and evaluate the work activities of subordinate personnel.* Coordinate the purchasing of telecommunication equipment which includes determining needs, developing requests for bids, and conducting bid processes in conjunction with the Fire Department Purchasing Coordinator.* Approving invoices for payment, and maintaining records of maintenance, vendor performance and equipment inventory.* Direct the development of operating procedures and manuals related to radio services as well as monitor user departments to identify training needs.* Prepare, coordinate, and administer budget for the 911 Communications Division.* Manage all hardware, software, equipment, and technology associated with 24-hour emergency services communications, and ensure that interruptions in service are minimized.* Oversee interviewing, testing, and selecting new personnel for the 911 Communications Division.* Ensure 911 Communications Division personnel comply with applicable laws, department policies, and standards of conduct, and oversee disciplinary actions within the Division.* Lead and oversee the creation and maintenance of a positive work environment by modeling active listening, motivating staff, and directing the development of communications personnel.OTHER JOB FUNCTIONS* Oversee the radio license coordination which includes reviewing and disseminating new FCC or city rules and regulations concerning radio usage.* Coordinating local, regional, state and federal frequency assignments and requests for new frequency assignments.* Coordinating license renewals and modification.* Support the Vision, Mission, Values, and Strategic Plan of the City of Arlington, as well as the Arlington Fire Department.* On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.MINIMUM QUALIFICATIONSKnowledge, Skills and Abilities Required* Knowledge of purchasing practices and procedures.* Knowledge of office and administrative practices and procedures.* Knowledge of instructional methods and training techniques, including but not limited to: + Curriculum design principles + Learning theory + Group and individual teaching techniques* Knowledge of FCC regulations concerning radio usage.* Knowledge of computer aided dispatch (CAD) systems.* Knowledge of 911 telecommunications equipment.* Knowledge of current word processing, presentation, spreadsheet, and database programs used by the city; also, state and federal computerized teletype TCIC/CIC systems.* Knowledge of applicable laws, policies, procedures, and guidelines related to 911 public safety dispatch.* Skill with organization and attention to detail.* Skill in using PC Software including current Microsoft Office Suite of applications.* Skill in directing, controlling, and planning operations involving the activities of others or processes with which others are involved.* Skill in communicating with City Council, city management and other city employees and vendors by oral and written means.* Skill in communicating professionally and tactfully with other city employees and the public by oral and written means.* Skill in budget preparation and accounting.* Ability to work within a set schedule.* Ability to work independently under general instructions.* Ability to understand mathematical calculations involving fractions, percentages, and decimals.* Ability to recognize or identify the existence of problems and generate or conceive new or innovative ideas or solutions to those problems.* Ability to prioritize deadlines and tasks.* Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives.* Ability to plan, organize, monitor and evaluate subordinates' work assignments to accomplish unit objectives.* Ability to perform a variety of physical skills including but not limited to filing, pulling, seeing, sorting, squatting, standing, stooping, twisting body, typing, walking, and writing.* Ability to operate a variety of office equipment including but not limited to telephone, computer, and mapping systems.* Ability to learn new systems and procedures quickly.* Ability to exercise discretion and independent judgment utilizing knowledge of the organization's policies.* Ability to develop future projections for budget and long-range planning purposes.Qualifying Education and Experience* Bachelor’s degree in Business Administration, Emergency Management or a related field.* Four (4) years of experience working with 911 telecommunications systems (such as radio systems, computer-aided dispatch, MDC, or similar technologies), including a minimum of three (3) years of progressively responsible management experience.* Or an equivalent combination of education and experience, such as eight (8) years of related 911 telecommunications experience, including at least five (5) years of progressively responsible management experience.Employment Screenings Required* Criminal Background Check* CJIS Fingerprint Background Check + Meet and maintain qualifications for Criminal Justice Information Systems (CJIS) access.City of Arlington is an Equal Opportunity Employer.### Introduce YourselfIf you do not find a job that suits your experience, we welcome you to introduce yourself so Human Resources may be able to guide you to other opportunities.
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