People Ops Manager
Mercor, San Francisco, CA, United States
About Mercor
Mercor is defining the future of work. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development. Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day.
Mercor is a profitable Series C company valued at $10 billion. We work in‑person five days a week in our San Francisco, NYC, or London offices.
About The Role
Mercor’s People Ops Manager will own the operational backbone of our people function. This role combines traditional HR leadership with operational problem solving across a global workforce.
You will design and implement the systems, policies, and processes that allow Mercor to scale rapidly while maintaining a high‑performance culture. This includes supporting employees across jurisdictions, building compliant employment structures internationally, and ensuring the team has the support needed to operate effectively in a demanding environment.
This role reports directly to the executive team and will work closely with finance, legal, and operations leadership. We are an early‑stage startup that operates with intensity, which means occasional weekend responsiveness and a high bar for output. The upside — performance incentives, career trajectory, and meaningful equity — reflects that.
Core Responsibilities
Systems & Infrastructure – manage and optimize Mercor’s HR systems (HRIS, payroll, benefits administration, and internal data infrastructure)
Own the employee lifecycle – onboarding, offboarding, promotions, role changes, and performance review cycles
Policies and procedures – establish reliable and scalable HR processes as the company grows
Reporting & analytics – headcount, retention, attrition, performance, and planning
Compliance – ensure compliance with local employment laws and requirements; partner with legal and finance on international payroll compliance and immigration matters, manage employment documentation, policies and internal compliance processes
Additional Responsibilities
Benefits administration: oversee benefits programs and implementation with Mercor’s benefits partner
HR business partnership: work with leadership teams on performance management, planning, and organizational design
Employee relations: serve as point of contact for employee relations matters
What We’re Looking For
4 – 7 years of experience in People Operations, HR, or related operational roles in fast‑paced, hyper‑growth technology companies
Experience supporting international workforces (e.g., India)
Exceptional ability to manage ambiguity and institute structure in a dynamic environment with multiple parallel priorities
Strong understanding of employment compliance and HR operations
Systems‑oriented – you enjoy building processes and infrastructure that scale
Possesses high integrity and discretion when managing sensitive employee data and situations
Strong partner to leadership teams and comfortable operating with significant ownership
Compensation
Base compensation of $140 – 160k
Generous equity grant and annual performance bonus
$15K relocation bonus (for moving to the Bay Area)
$10K housing bonus (if you live within 0.5 miles of our office)
$1.5K monthly stipend for meals
Free Equinox membership
$200 monthly laundry reimbursement
$200 monthly personal wellness reimbursement
Health, Dental, Vision insurance401(k) with company match
Compensation Range: $140K - $160K
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Mercor is defining the future of work. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development. Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day.
Mercor is a profitable Series C company valued at $10 billion. We work in‑person five days a week in our San Francisco, NYC, or London offices.
About The Role
Mercor’s People Ops Manager will own the operational backbone of our people function. This role combines traditional HR leadership with operational problem solving across a global workforce.
You will design and implement the systems, policies, and processes that allow Mercor to scale rapidly while maintaining a high‑performance culture. This includes supporting employees across jurisdictions, building compliant employment structures internationally, and ensuring the team has the support needed to operate effectively in a demanding environment.
This role reports directly to the executive team and will work closely with finance, legal, and operations leadership. We are an early‑stage startup that operates with intensity, which means occasional weekend responsiveness and a high bar for output. The upside — performance incentives, career trajectory, and meaningful equity — reflects that.
Core Responsibilities
Systems & Infrastructure – manage and optimize Mercor’s HR systems (HRIS, payroll, benefits administration, and internal data infrastructure)
Own the employee lifecycle – onboarding, offboarding, promotions, role changes, and performance review cycles
Policies and procedures – establish reliable and scalable HR processes as the company grows
Reporting & analytics – headcount, retention, attrition, performance, and planning
Compliance – ensure compliance with local employment laws and requirements; partner with legal and finance on international payroll compliance and immigration matters, manage employment documentation, policies and internal compliance processes
Additional Responsibilities
Benefits administration: oversee benefits programs and implementation with Mercor’s benefits partner
HR business partnership: work with leadership teams on performance management, planning, and organizational design
Employee relations: serve as point of contact for employee relations matters
What We’re Looking For
4 – 7 years of experience in People Operations, HR, or related operational roles in fast‑paced, hyper‑growth technology companies
Experience supporting international workforces (e.g., India)
Exceptional ability to manage ambiguity and institute structure in a dynamic environment with multiple parallel priorities
Strong understanding of employment compliance and HR operations
Systems‑oriented – you enjoy building processes and infrastructure that scale
Possesses high integrity and discretion when managing sensitive employee data and situations
Strong partner to leadership teams and comfortable operating with significant ownership
Compensation
Base compensation of $140 – 160k
Generous equity grant and annual performance bonus
$15K relocation bonus (for moving to the Bay Area)
$10K housing bonus (if you live within 0.5 miles of our office)
$1.5K monthly stipend for meals
Free Equinox membership
$200 monthly laundry reimbursement
$200 monthly personal wellness reimbursement
Health, Dental, Vision insurance401(k) with company match
Compensation Range: $140K - $160K
#J-18808-Ljbffr