Telecom Administrator
Insight Global, Washington, District of Columbia, United States
Job Description
Overview
Insight Global is seeking a Telecommunications Administrator to manage and support the hospital’s enterprise voice and communication systems in a 24/7 healthcare environment. This role is responsible for the reliability, security, and performance of VoIP, PBX, call center, and paging systems that support clinical operations and patient communication.
The ideal candidate has hands‑on telecom experience, strong vendor coordination skills, and is comfortable operating in a mission‑critical hospital setting.
Responsibilities
Administer and support enterprise telecommunications systems:
VoIP, PBX, voicemail, call recording, call center platforms
Configure and optimize:
SIP trunks, dial plans, call routing, extensions
Monitor system performance and troubleshoot telecom issues
Apply firmware updates, patches, backups, and system changes
Serve as primary point of contact for telecom vendors and service providers
Partner with network and security teams to integrate voice systems with IT infrastructure
Support and train end users across clinical and administrative departments
Maintain documentation:
Call flow diagrams
System configurations
Telecom inventories
Generate reports on call volume, performance, and usage
Ensure compliance with HIPAA, Joint Commission, and hospital security policies
Support disaster recovery planning and emergency communication testing
Evaluate and recommend emerging telecom technologies
Skills and Requirements
Must Haves
Bachelor’s degree in Telecommunications, IT, Computer Science, or related field
3–5+ years' experience supporting enterprise telecommunications or unified communications
Hands‑on experience with VoIP platforms:
Cisco UC, Avaya Aura, Mitel, or similar
Strong understanding of:
SIP trunking
Call routing and dial plans
QoS and TCP/IP networking
Experience supporting call center technologies (IVR, ACD)
Comfortable supporting systems in a 24/7 healthcare or enterprise environment
Preferred Certifications
Cisco CCNA Collaboration / Voice
Avaya Certified Implementation Specialist
CompTIA Network+ or Security+
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
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Overview
Insight Global is seeking a Telecommunications Administrator to manage and support the hospital’s enterprise voice and communication systems in a 24/7 healthcare environment. This role is responsible for the reliability, security, and performance of VoIP, PBX, call center, and paging systems that support clinical operations and patient communication.
The ideal candidate has hands‑on telecom experience, strong vendor coordination skills, and is comfortable operating in a mission‑critical hospital setting.
Responsibilities
Administer and support enterprise telecommunications systems:
VoIP, PBX, voicemail, call recording, call center platforms
Configure and optimize:
SIP trunks, dial plans, call routing, extensions
Monitor system performance and troubleshoot telecom issues
Apply firmware updates, patches, backups, and system changes
Serve as primary point of contact for telecom vendors and service providers
Partner with network and security teams to integrate voice systems with IT infrastructure
Support and train end users across clinical and administrative departments
Maintain documentation:
Call flow diagrams
System configurations
Telecom inventories
Generate reports on call volume, performance, and usage
Ensure compliance with HIPAA, Joint Commission, and hospital security policies
Support disaster recovery planning and emergency communication testing
Evaluate and recommend emerging telecom technologies
Skills and Requirements
Must Haves
Bachelor’s degree in Telecommunications, IT, Computer Science, or related field
3–5+ years' experience supporting enterprise telecommunications or unified communications
Hands‑on experience with VoIP platforms:
Cisco UC, Avaya Aura, Mitel, or similar
Strong understanding of:
SIP trunking
Call routing and dial plans
QoS and TCP/IP networking
Experience supporting call center technologies (IVR, ACD)
Comfortable supporting systems in a 24/7 healthcare or enterprise environment
Preferred Certifications
Cisco CCNA Collaboration / Voice
Avaya Certified Implementation Specialist
CompTIA Network+ or Security+
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
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