IT Service Area Manager — Onsite VIP Support Lead

GovCIO is seeking a Service Area Manager (SAM) in Washington, DC to oversee Customer Service Center operations for a federal client. The SAM will ensure high-quality IT support across tiers, manage team performance, and drive continuous improvement. This role requires over 10 years of experience in IT service delivery, strong leadership skills, and a bachelor's degree in relevant fields. The posted salary range is USD $80,000.00 - USD $100,000.00 per year with benefits including employee assistance programs and corporate discounts.
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