Desktop Support Engineer
Sentinel Technologies, Nutterville, WI, United States
Responsibilities
Sentinel is seeking a motivated and customer‑focused Desktop Support Engineer to provide high‑quality, on‑site technical support for one of our clients in Wausau, WI. In this role, you will be a key point of contact for end users, ensuring desktops and laptops are secure, fully functional, and supported with exceptional service. The ideal candidate enjoys hands‑on troubleshooting, takes pride in their work, and represents Sentinel with professionalism at all times.
This is a great opportunity for someone early in their IT career who is eager to grow their technical skills while working in a collaborative, client‑facing environment.
This is a full‑time role located onsite in Wausau, WI.
What You’ll Do
Provide on‑site technical support for desktop and laptop hardware and software issues
Troubleshoot, repair, and replace computer equipment as needed
Perform system re‑imaging and deployments (SCCM experience preferred)
Ensure systems are properly configured, patched, and secure
Transport and set up IT equipment between locations as required
Deliver outstanding customer service while maintaining a professional presence at the client site
Collaborate closely with team members to resolve issues efficiently
Qualifications
1–3 years of experience in desktop or end‑user support
CompTIA A+ certification preferred
Hands‑on experience troubleshooting and repairing desktop and laptop hardware
Experience with system re‑imaging tools (SCCM strongly preferred)
Strong communication and customer service skills
Ability to lift up to 50 pounds and stand for extended periods
Reliable transportation required; role involves travel between locations and equipment transport
Valid driver’s license and proof of insurance
Authorized to work in the U.S. without sponsorship
Positive, proactive “can‑do” attitude
We value candidates who exhibit the ACE factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service
What You Get
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long‑Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time‑off for Personal and Sick, certification and hands‑on training, and employee discount for product services and entertainment.
Equal Employment Opportunity
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
The “Know Your Rights” Poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Sentinel EEO Policy Statement is available here: https://www.sentinel.com/about/diversity
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Sentinel is seeking a motivated and customer‑focused Desktop Support Engineer to provide high‑quality, on‑site technical support for one of our clients in Wausau, WI. In this role, you will be a key point of contact for end users, ensuring desktops and laptops are secure, fully functional, and supported with exceptional service. The ideal candidate enjoys hands‑on troubleshooting, takes pride in their work, and represents Sentinel with professionalism at all times.
This is a great opportunity for someone early in their IT career who is eager to grow their technical skills while working in a collaborative, client‑facing environment.
This is a full‑time role located onsite in Wausau, WI.
What You’ll Do
Provide on‑site technical support for desktop and laptop hardware and software issues
Troubleshoot, repair, and replace computer equipment as needed
Perform system re‑imaging and deployments (SCCM experience preferred)
Ensure systems are properly configured, patched, and secure
Transport and set up IT equipment between locations as required
Deliver outstanding customer service while maintaining a professional presence at the client site
Collaborate closely with team members to resolve issues efficiently
Qualifications
1–3 years of experience in desktop or end‑user support
CompTIA A+ certification preferred
Hands‑on experience troubleshooting and repairing desktop and laptop hardware
Experience with system re‑imaging tools (SCCM strongly preferred)
Strong communication and customer service skills
Ability to lift up to 50 pounds and stand for extended periods
Reliable transportation required; role involves travel between locations and equipment transport
Valid driver’s license and proof of insurance
Authorized to work in the U.S. without sponsorship
Positive, proactive “can‑do” attitude
We value candidates who exhibit the ACE factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service
What You Get
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long‑Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time‑off for Personal and Sick, certification and hands‑on training, and employee discount for product services and entertainment.
Equal Employment Opportunity
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
The “Know Your Rights” Poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Sentinel EEO Policy Statement is available here: https://www.sentinel.com/about/diversity
#J-18808-Ljbffr