Desktop Support Engineer

Insight Global is seeking 2 Desktop Support Engineers to provide hands‑on, in‑person technical support in a fast‑paced hospital/clinical environment, with a strong emphasis on Windows 11 imaging, deployment, and end‑user support. This role is heavily execution‑focused, deploying and supporting desktops/laptops at scale, installing and maintaining medical and EMR applications, and accurately troubleshooting issues across device, network, and application layers.

Responsibilities:

Image, configure, deploy, and deliver desktops & laptops

Build, maintain, and document Windows 11 desktop images

Automate image and application deployments

Install & support: Medical applications, EMR systems (Altera EMR), PACS / clinical software

Troubleshoot issues across: Devices | OS | Network | Applications

Identify root cause and **escalate** appropriately (PC vs network vs app)

Support workstation security (encryption, patching, firewalls)

Assist with EMR upgrades and desktop refresh initiatives

Must Haves:

3+ years desktop support in a large enterprise environment

Healthcare / medical setting strongly preferred

Associate Degree in Computer Science or 2+ years of experience or BS in IT / related field

Active Directory (user & group management, basic troubleshooting)

Strong hardware, OS, network, and application troubleshooting

Professional customer service & communication (patient-facing)

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