Remote-First End User IT Support Engineer (Windows/Mac)

Dr. Martens in Portland, Oregon is hiring an End User Services Support Engineer. This role involves providing first and second-line IT support for hardware, software, and retail systems. Candidates should have strong skills in Windows and MacOS, as well as hardware troubleshooting experience. The position promotes a customer-focused service with an emphasis on teamwork and collaboration. A bachelor's degree in a relevant field or equivalent experience is required, along with ITIL certification being desirable.
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