IT Field Engineer (Desktop & DC Hands-and-Feet Support)
Oikotechno Japan Co., Ltd, Montvale, NJ, United States
Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop
software/ applications
Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop ,
Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized
peripheral equipment and devices
Perform general preventative maintenance tasks on devices and software
Enroll, configure, and manage Windows, iOS, Android, and macOS devices using Microsoft Intune
(MDM
To follow and execute instructions provided by Subject Matter Experts
Provide L1 support for AV equipment including meeting room displays, projectors, cameras,
microphones, speakers, and control panels
Provide onsite hand and eye support to Client / Customer Install, upgrade, support and
troubleshooting of devices in Network and Compute environment
To assist users with any logged IT related incident when called upon
To take ownership of issues by carrying out problem analysis to implement temporary or
permanent fixes with the aim of restoring service to the customer as soon as possible; escalating
incidents to other support teams where necessary
To accurately record, update and document requests using the IT service desk system
To maintain a first class level of customer service ensuring that all customers are treated
efficiently and in an appropriate manner
Maintain excellent verbal communication skills with the ability to communicate effectively with
technical and non-technical colleagues at all levels in the organization
To be a highly motivated team player with the skills and ability to manage changing priorities
To create, maintain and publish relevant support documentation in order to assist all End Users
with the quick resolution of their incidents and service requests and enable users to become more
self-sufficient
Be willing to attend training as necessary to keep up to date with the latest technology and
internal system processes
To attend training courses as identified and agreed for appropriate development
To contribute towards reporting as per client / customer requirement
Any other tasks as assigned and within the skillset of the person
Skills: hands & feet support,desktop support / it support engineer,data center & infrastructure,networking basics:,office 365 support,imac (install, move, add, change),l1 network troubleshooting,hardware troubleshooting,cabling: sfp, fiber, ethernet, patching, labeling,rack and stack / server mounting,dc operations (compute, storage, backup),asset management / it inventory
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software/ applications
Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop ,
Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized
peripheral equipment and devices
Perform general preventative maintenance tasks on devices and software
Enroll, configure, and manage Windows, iOS, Android, and macOS devices using Microsoft Intune
(MDM
To follow and execute instructions provided by Subject Matter Experts
Provide L1 support for AV equipment including meeting room displays, projectors, cameras,
microphones, speakers, and control panels
Provide onsite hand and eye support to Client / Customer Install, upgrade, support and
troubleshooting of devices in Network and Compute environment
To assist users with any logged IT related incident when called upon
To take ownership of issues by carrying out problem analysis to implement temporary or
permanent fixes with the aim of restoring service to the customer as soon as possible; escalating
incidents to other support teams where necessary
To accurately record, update and document requests using the IT service desk system
To maintain a first class level of customer service ensuring that all customers are treated
efficiently and in an appropriate manner
Maintain excellent verbal communication skills with the ability to communicate effectively with
technical and non-technical colleagues at all levels in the organization
To be a highly motivated team player with the skills and ability to manage changing priorities
To create, maintain and publish relevant support documentation in order to assist all End Users
with the quick resolution of their incidents and service requests and enable users to become more
self-sufficient
Be willing to attend training as necessary to keep up to date with the latest technology and
internal system processes
To attend training courses as identified and agreed for appropriate development
To contribute towards reporting as per client / customer requirement
Any other tasks as assigned and within the skillset of the person
Skills: hands & feet support,desktop support / it support engineer,data center & infrastructure,networking basics:,office 365 support,imac (install, move, add, change),l1 network troubleshooting,hardware troubleshooting,cabling: sfp, fiber, ethernet, patching, labeling,rack and stack / server mounting,dc operations (compute, storage, backup),asset management / it inventory
#J-18808-Ljbffr