Desktop Support Technician
The Judge Group, Fort Morgan, CO, United States
Our client is currently seeking a Desktop Support Technician
Working days: Monday to Wednesday
Timing: 8 AM to 5 PM
Provide Level 2 desktop support for end users, handling incidents and requests escalated from Level 1 support.
Deliver in-person (walk-up/onsite) and remote technical support as required.
Diagnose, troubleshoot, and resolve hardware and software issues on Windows desktops and laptops.
Perform break/fix support, including component-level repair of PCs and peripheral devices, while delivering concierge-level customer service.
Deploy, configure, and upgrade new and replacement PC equipment, including data migration and user setup.
Act as hands-and-feet support for data room and infrastructure devices, following instructions from specialized teams (Network, Windows/Intel, Applications, etc.).
Triage reported issues to identify root cause and determine appropriate resolution paths.
Coordinate with OEM vendors to facilitate warranty repairs or device replacements.
Maintain accurate records of PC inventory, replacements, repairs, and asset lifecycle data.
Proactively update service tickets and communicate status and resolution details to end users.
Ensure all services are delivered in alignment with defined Service Level Agreements (SLAs).
Use the Remedy ticketing system to manage incidents, service requests, and documentation.
Working days: Monday to Wednesday
Timing: 8 AM to 5 PM
Provide Level 2 desktop support for end users, handling incidents and requests escalated from Level 1 support.
Deliver in-person (walk-up/onsite) and remote technical support as required.
Diagnose, troubleshoot, and resolve hardware and software issues on Windows desktops and laptops.
Perform break/fix support, including component-level repair of PCs and peripheral devices, while delivering concierge-level customer service.
Deploy, configure, and upgrade new and replacement PC equipment, including data migration and user setup.
Act as hands-and-feet support for data room and infrastructure devices, following instructions from specialized teams (Network, Windows/Intel, Applications, etc.).
Triage reported issues to identify root cause and determine appropriate resolution paths.
Coordinate with OEM vendors to facilitate warranty repairs or device replacements.
Maintain accurate records of PC inventory, replacements, repairs, and asset lifecycle data.
Proactively update service tickets and communicate status and resolution details to end users.
Ensure all services are delivered in alignment with defined Service Level Agreements (SLAs).
Use the Remedy ticketing system to manage incidents, service requests, and documentation.