Desktop Support Technician
TEKsystems, Rochester, NY, United States
Position Overview We are seeking a Desktop Support Technician to provide hands‑on technical support in a Windows 10 environment for a large user base. This role will support over 1,000 employees and manage approximately 600+ devices. The ideal candidate has strong troubleshooting skills, experience with hardware and software break/fix, and the ability to support users both remotely and in person. Exposure to either Linux servers or macOS is required.
Key Responsibilities
Provide desktop and deskside support for Windows 10 operating systems.
Support a large enterprise environment with 1,000+ end users and 600+ devices.
Troubleshoot hardware and software issues, including break/fix support for desktops, laptops, and peripherals.
Perform software installations, updates, and configurations.
Build, image, deliver, and set up desktop and laptop systems for end users.
Resolve end‑user issues via remote tools, in‑person support, and email communication.
Manage and respond to support tickets while documenting issues and resolutions accurately.
Assist with device deployments, refreshes, and lifecycle management.
Escalate complex issues as needed while maintaining ownership through resolution.
Follow IT standards, security policies, and best practices.
Required Skills & Qualifications
2+ years of Desktop Support experience in a Windows 10 environment.
Proven experience supporting end users in a mid‑to‑large enterprise setting.
Strong hardware and software break/fix troubleshooting experience.
Experience supporting users remotely and on‑site.
Familiarity with desktop builds, deployments, and workstation setup.
Experience with either light Linux server support or macOS support (one is required).
Strong communication, customer service, and organizational skills.
Preferred Qualifications
CompTIA A+ certification preferred.
Additional IT certifications are a plus.
Experience working in high‑volume support environments.
Job Type & Location
Contract position based out of Rochester, NY.
Pay and Benefits
The pay range for this position is $23.00 – $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester, NY.
Application Deadline
This position is anticipated to close on May 2, 2026.
Equal Employment Opportunity Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Key Responsibilities
Provide desktop and deskside support for Windows 10 operating systems.
Support a large enterprise environment with 1,000+ end users and 600+ devices.
Troubleshoot hardware and software issues, including break/fix support for desktops, laptops, and peripherals.
Perform software installations, updates, and configurations.
Build, image, deliver, and set up desktop and laptop systems for end users.
Resolve end‑user issues via remote tools, in‑person support, and email communication.
Manage and respond to support tickets while documenting issues and resolutions accurately.
Assist with device deployments, refreshes, and lifecycle management.
Escalate complex issues as needed while maintaining ownership through resolution.
Follow IT standards, security policies, and best practices.
Required Skills & Qualifications
2+ years of Desktop Support experience in a Windows 10 environment.
Proven experience supporting end users in a mid‑to‑large enterprise setting.
Strong hardware and software break/fix troubleshooting experience.
Experience supporting users remotely and on‑site.
Familiarity with desktop builds, deployments, and workstation setup.
Experience with either light Linux server support or macOS support (one is required).
Strong communication, customer service, and organizational skills.
Preferred Qualifications
CompTIA A+ certification preferred.
Additional IT certifications are a plus.
Experience working in high‑volume support environments.
Job Type & Location
Contract position based out of Rochester, NY.
Pay and Benefits
The pay range for this position is $23.00 – $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester, NY.
Application Deadline
This position is anticipated to close on May 2, 2026.
Equal Employment Opportunity Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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