Desktop Support Technician - DFW Airport
ESP Global Services, Dallas, TX, United States
Overview
Desktop Support Technician (7 month contract)
responsible for IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware & software. Supports one or more departments to restore service and identify core problems, ensuring hardware issues are resolved in line with contractual SLAs.
Responsibilities
Provide in-person, phone, remote, and email support to users.
Maintain ticketing system with current status of support requests.
Maintain inventory system with deployed computing asset information.
Research, recommend, and order software and hardware requested by departments.
Create and provision user accounts, email accounts, and necessary access.
Provide support to end users for problem resolution on Windows and Apple systems.
Guide end users through troubleshooting procedures.
Perform hardware and software upgrades.
Support printing and other peripheral devices.
Set up, install, and configure desktop hardware and software following internal controls, policies, and standards.
Participate in identity and access management across systems.
Other IT support duties as assigned.
Work 40 hours per week, potentially varying to accommodate 5 days x 8-hour onsite coverage.
Qualifications
1-3 years experience providing helpdesk/desktop support or field services, including hardware, software, connectivity, and OS troubleshooting.
1-3 years experience with current Microsoft Windows desktop software.
Experience supporting multiple operating systems and mobile platforms (Windows, Mac, Android, iOS), networking, printing services, etc.
Experience handling onboarding and offboarding requests (desktop/laptop/iPad set-up, screen installation, patch port cabling, software configuration, mobile set‑up).
Experience supporting performance and resolving client-related issues.Understanding of network protocols, server hardware, and configurations.
Self‑motivated, keen to learn and adapt to new changes.
Strong communication skills with peers, managers, stakeholders, and client end‑users.
CompTIA IT Certifications (A+, Network+, Security+) or equivalent.
Physical Requirements
Must be able to lift or push 20-50 pounds of equipment.
Must be able to stand or kneel for extended periods.
Must be able to use mechanical tools (screwdrivers, wrenches, pliers, hammers, drills).
Candidate Profile
Motivated to develop a career in IT support within a strong learning and development culture, passionate about service excellence, and eager to engage with diverse end‑user environments.
Benefits & Salary
Competitive salary based on suitability and experience.
Medical Insurance, Vision & Dental plans
PTO time
Perkbox discounts
On‑site Paid Parking
Personal & Professional Development
Unlimited access to a wealth of professional and personal training through L&D system, enabling career growth and skill development.
Equal Opportunity Statement
ESP Global Services is an Equal Opportunity / Affiliated Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
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Desktop Support Technician (7 month contract)
responsible for IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware & software. Supports one or more departments to restore service and identify core problems, ensuring hardware issues are resolved in line with contractual SLAs.
Responsibilities
Provide in-person, phone, remote, and email support to users.
Maintain ticketing system with current status of support requests.
Maintain inventory system with deployed computing asset information.
Research, recommend, and order software and hardware requested by departments.
Create and provision user accounts, email accounts, and necessary access.
Provide support to end users for problem resolution on Windows and Apple systems.
Guide end users through troubleshooting procedures.
Perform hardware and software upgrades.
Support printing and other peripheral devices.
Set up, install, and configure desktop hardware and software following internal controls, policies, and standards.
Participate in identity and access management across systems.
Other IT support duties as assigned.
Work 40 hours per week, potentially varying to accommodate 5 days x 8-hour onsite coverage.
Qualifications
1-3 years experience providing helpdesk/desktop support or field services, including hardware, software, connectivity, and OS troubleshooting.
1-3 years experience with current Microsoft Windows desktop software.
Experience supporting multiple operating systems and mobile platforms (Windows, Mac, Android, iOS), networking, printing services, etc.
Experience handling onboarding and offboarding requests (desktop/laptop/iPad set-up, screen installation, patch port cabling, software configuration, mobile set‑up).
Experience supporting performance and resolving client-related issues.Understanding of network protocols, server hardware, and configurations.
Self‑motivated, keen to learn and adapt to new changes.
Strong communication skills with peers, managers, stakeholders, and client end‑users.
CompTIA IT Certifications (A+, Network+, Security+) or equivalent.
Physical Requirements
Must be able to lift or push 20-50 pounds of equipment.
Must be able to stand or kneel for extended periods.
Must be able to use mechanical tools (screwdrivers, wrenches, pliers, hammers, drills).
Candidate Profile
Motivated to develop a career in IT support within a strong learning and development culture, passionate about service excellence, and eager to engage with diverse end‑user environments.
Benefits & Salary
Competitive salary based on suitability and experience.
Medical Insurance, Vision & Dental plans
PTO time
Perkbox discounts
On‑site Paid Parking
Personal & Professional Development
Unlimited access to a wealth of professional and personal training through L&D system, enabling career growth and skill development.
Equal Opportunity Statement
ESP Global Services is an Equal Opportunity / Affiliated Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
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