MSP Helpdesk Technician (Tier 2)
Vista IT Solutions, Orlando, FL, United States
What you’ll do
Troubleshoot and resolve escalated tickets across Windows, Microsoft 365, Entra ID, and Active Directory
Support end users via phone, email, and ticketing system with fast, friendly service
Handle tier-1 and tier-2 networking issues (switches, firewalls, wireless, VPN)
Administer user accounts, licensing, and permissions in M365
Travel occasionally to local client sites for on-site support and deployments (company vehicle provided)
Document your work clearly and contribute to our internal knowledge base
What you need
Minimum 1 year of helpdesk experience at an MSP (required — not general corporate IT)
Hands‑on experience with Windows 11, Microsoft 365, and Active Directory / Entra ID
Working knowledge of PSA/ticketing systems, RMM tools, and IT documentation platforms
Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi)
Strong written and verbal communication skills
Valid driver’s license with a clean record
Nice to have
CompTIA A+, Network+, Security+, or Microsoft certs (MS-900, AZ-900, MD-102)
Familiarity with ITIL methodology (incident, problem, change management)
Experience with next-generation firewalls (NGFW)
PowerShell scripting
What we offer
$52,000 – $65,000 based on experience and certifications
Company vehicle for client travel
Health insurance
Paid time off and holidays
Retirement plan with company contribution
Paid certification reimbursement and a clear path to senior tech/engineer roles
The schedule
Primarily in‑office during your first 60–90 days so you can ramp up with the team. After onboarding, we offer a hybrid schedule that balances in‑office collaboration with remote flexibility.
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Troubleshoot and resolve escalated tickets across Windows, Microsoft 365, Entra ID, and Active Directory
Support end users via phone, email, and ticketing system with fast, friendly service
Handle tier-1 and tier-2 networking issues (switches, firewalls, wireless, VPN)
Administer user accounts, licensing, and permissions in M365
Travel occasionally to local client sites for on-site support and deployments (company vehicle provided)
Document your work clearly and contribute to our internal knowledge base
What you need
Minimum 1 year of helpdesk experience at an MSP (required — not general corporate IT)
Hands‑on experience with Windows 11, Microsoft 365, and Active Directory / Entra ID
Working knowledge of PSA/ticketing systems, RMM tools, and IT documentation platforms
Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi)
Strong written and verbal communication skills
Valid driver’s license with a clean record
Nice to have
CompTIA A+, Network+, Security+, or Microsoft certs (MS-900, AZ-900, MD-102)
Familiarity with ITIL methodology (incident, problem, change management)
Experience with next-generation firewalls (NGFW)
PowerShell scripting
What we offer
$52,000 – $65,000 based on experience and certifications
Company vehicle for client travel
Health insurance
Paid time off and holidays
Retirement plan with company contribution
Paid certification reimbursement and a clear path to senior tech/engineer roles
The schedule
Primarily in‑office during your first 60–90 days so you can ramp up with the team. After onboarding, we offer a hybrid schedule that balances in‑office collaboration with remote flexibility.
#J-18808-Ljbffr