Desktop Tech I
CompuCom, Sioux Falls, SD, United States
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a
Level I Desktop Technician
to join our team.
Our Desktop Support Technicians Level 1 are responsible for providing onsite support to internal or external customers in resolving basic, first-level support technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve first-level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks. As the first point of contact for technical support and service requests, they may provide assistance via phone or email as well.
This role is on-site in Sioux Falls, SD
Responsibilities
Diagnoses mechanical, hardware, software and systems failures, using established procedures
Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
Communicates with customers at all levels of technical and non-technical skill sets
Follow-up with end users to provide status updates as per service level guidelines (SLA's)
Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.)
Follow all standard operating procedures (SOP) through the effective use of knowledge management
Works collaboratively with people across the organization
Skills and Qualifications
Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school
Knowledge of assigned area required
Desktop and/or Infrastructure support Experience
Account Specific Training or Certification
Technical writing competency
Coding/programming competency
Cloud & SaaS services competency
Sound understanding of customer support, operations, and processes
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results in a fast-paced, client driven environment
Strong desire and enthusiasm to serve customers
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
Wage Range
The hourly rate for this position is between $15.75 - $21.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits. More detailed information can be found here. (https://www.compucom.com/wp-content/uploads/2025/06/2025-Compucom_Benefits-Summary_FINAL-rev-04-07-25_Legal.pdf)
Expiration Date
This posting is anticipated to remain open until 6/24/2026.
Equal Employment Opportunity
Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Work Authorization
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants
TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents
PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE (https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Consumer-Privacy-Act-Notice.pdf).
Maryland Applicants
UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Massachusetts Applicants
IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
Rhode Island Applicants
THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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Level I Desktop Technician
to join our team.
Our Desktop Support Technicians Level 1 are responsible for providing onsite support to internal or external customers in resolving basic, first-level support technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve first-level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks. As the first point of contact for technical support and service requests, they may provide assistance via phone or email as well.
This role is on-site in Sioux Falls, SD
Responsibilities
Diagnoses mechanical, hardware, software and systems failures, using established procedures
Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
Communicates with customers at all levels of technical and non-technical skill sets
Follow-up with end users to provide status updates as per service level guidelines (SLA's)
Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.)
Follow all standard operating procedures (SOP) through the effective use of knowledge management
Works collaboratively with people across the organization
Skills and Qualifications
Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school
Knowledge of assigned area required
Desktop and/or Infrastructure support Experience
Account Specific Training or Certification
Technical writing competency
Coding/programming competency
Cloud & SaaS services competency
Sound understanding of customer support, operations, and processes
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results in a fast-paced, client driven environment
Strong desire and enthusiasm to serve customers
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
Wage Range
The hourly rate for this position is between $15.75 - $21.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits. More detailed information can be found here. (https://www.compucom.com/wp-content/uploads/2025/06/2025-Compucom_Benefits-Summary_FINAL-rev-04-07-25_Legal.pdf)
Expiration Date
This posting is anticipated to remain open until 6/24/2026.
Equal Employment Opportunity
Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Work Authorization
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants
TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents
PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE (https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Consumer-Privacy-Act-Notice.pdf).
Maryland Applicants
UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Massachusetts Applicants
IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
Rhode Island Applicants
THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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