Employee IT Helpdesk / Support (m/f/x) Location: Haren, Germany | Field: IT Star
ELA Container GmbH, New Bremen, OH, United States
As of now, full‑time employment at a company with 1,600 employees in 18 locations worldwide. Since ELA’s establishment in 1972, we have been specialists in mobile room solutions. The family‑run company based in Haren (Ems), Germany, is growing fast and is actively looking for qualified and dedicated team players locally, internationally and beyond. #LI-DNI ENG
The position is a two‑year fixed‑term contract in our 3‑person helpdesk team. This role ensures that our IT processes run smoothly. If you are interested in working in a modern, dynamic environment, tackling challenges and growing with us, ELA is the perfect place for you.
Responsibilities
Direct user support – onsite and remote
Processing and documentation of enquiries and processes using a ticket system
Analysing and troubleshooting in the IT environment
Prioritisation of new or existing support requests
Communicating with the parties involved (users, IT colleagues, etc.)
Maintaining and updating the knowledge database
Qualifications
Completed training as an IT specialist (m/f/x) or similar qualifications
First professional experience in the field of customer service/helpdesk/support
Basic IT knowledge
Knowledge in dealing with ticket systems desirable
Problem‑solving skills and a strong understanding of teamwork
Very good knowledge of German and good knowledge of English, both written and spoken
MS Office knowledge
Benefits
Height‑adjustable desks in every office
Flexible working hours and flextime options
Company pension scheme
Company health insurance
Bike leasing options
Personal development support with tailored options
Daily company canteen serving fresh lunch
Dog welcome policy
Extensive onboarding program at headquarters
Permanent contract following the two‑year period
Corporate Benefits portal discounts on more than 1,500 brands
#J-18808-Ljbffr
The position is a two‑year fixed‑term contract in our 3‑person helpdesk team. This role ensures that our IT processes run smoothly. If you are interested in working in a modern, dynamic environment, tackling challenges and growing with us, ELA is the perfect place for you.
Responsibilities
Direct user support – onsite and remote
Processing and documentation of enquiries and processes using a ticket system
Analysing and troubleshooting in the IT environment
Prioritisation of new or existing support requests
Communicating with the parties involved (users, IT colleagues, etc.)
Maintaining and updating the knowledge database
Qualifications
Completed training as an IT specialist (m/f/x) or similar qualifications
First professional experience in the field of customer service/helpdesk/support
Basic IT knowledge
Knowledge in dealing with ticket systems desirable
Problem‑solving skills and a strong understanding of teamwork
Very good knowledge of German and good knowledge of English, both written and spoken
MS Office knowledge
Benefits
Height‑adjustable desks in every office
Flexible working hours and flextime options
Company pension scheme
Company health insurance
Bike leasing options
Personal development support with tailored options
Daily company canteen serving fresh lunch
Dog welcome policy
Extensive onboarding program at headquarters
Permanent contract following the two‑year period
Corporate Benefits portal discounts on more than 1,500 brands
#J-18808-Ljbffr