Hybrid IT Helpdesk Manager — SLA & Team Leadership

BGB Group is seeking a Helpdesk Manager to lead the IT Helpdesk operations in New York City. This hybrid role involves overseeing IT support tickets, managing workflows, and ensuring high-quality service. Ideal candidates should have 3-5 years of IT support experience, including leadership roles, and possess strong communication and troubleshooting skills. The salary range is $75,000 - $105,000 based on qualifications and experience.
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