IT Support Lead – Hybrid Working, Bonus, Pension and More
TechHeads, Houston, TX, United States
IT Support Lead – Hybrid Working, Bonus, Pension and More
TechHeads is working with a growing Irish organisation to hire an IT Support Lead. This is a permanent, hybrid role based in Dublin where you will lead the IT helpdesk, manage escalations, and support the engineering team. It’s a hands‑on position in a collaborative environment with real ownership of service delivery.
The ideal candidate will have strong IT support experience with some leadership exposure and knowledge of ITIL. You will oversee SLA performance, incident management, and continuous improvement across end‑user and business systems. This role offers a balance of technical work, team leadership, and stakeholder engagement.
You will be joining an employee‑focused company that supports progression and hybrid working, offering excellent work‑life balance. This is an ideal step up for a senior support engineer moving into a lead role.
Required Experience
5+ years’ experience in IT support, with exposure to senior or team lead responsibilities
Proven ability to take ownership of a service desk and manage priorities in a fast‑paced environment
Strong technical experience across end‑user support, business applications, and core systems
Experience working with ITIL processes, including incident and change management
Strong communication skills with experience engaging both teams and stakeholders
Hold a full Irish driving licence and have own transport
Compensation
Benefits: Bonus, Pension, Flexible Working and More
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TechHeads is working with a growing Irish organisation to hire an IT Support Lead. This is a permanent, hybrid role based in Dublin where you will lead the IT helpdesk, manage escalations, and support the engineering team. It’s a hands‑on position in a collaborative environment with real ownership of service delivery.
The ideal candidate will have strong IT support experience with some leadership exposure and knowledge of ITIL. You will oversee SLA performance, incident management, and continuous improvement across end‑user and business systems. This role offers a balance of technical work, team leadership, and stakeholder engagement.
You will be joining an employee‑focused company that supports progression and hybrid working, offering excellent work‑life balance. This is an ideal step up for a senior support engineer moving into a lead role.
Required Experience
5+ years’ experience in IT support, with exposure to senior or team lead responsibilities
Proven ability to take ownership of a service desk and manage priorities in a fast‑paced environment
Strong technical experience across end‑user support, business applications, and core systems
Experience working with ITIL processes, including incident and change management
Strong communication skills with experience engaging both teams and stakeholders
Hold a full Irish driving licence and have own transport
Compensation
Benefits: Bonus, Pension, Flexible Working and More
#J-18808-Ljbffr