Warm and Well Coordinator
Scottish Federation of Housing Associations, Scotland, PA, United States
Job Title:
Warm and Well Coordinator
Location:
South of Scotland and Borders (Selkirk, with travel around the Scottish Borders)
Salary:
£18,711 - £20,667 per year (based on a full‑time equivalent of £37,422 - £41,335 per year, pay award pending)
Contract:
Part‑time, fixed term ending 31 March 2028 (17.5 hours per week)
Benefits:
Flexible working, competitive salary, generous annual leave, supportive sick pay entitlement, life assurance and a good pension scheme.
Job Description
The Warm and Well Coordinator will support the Senior Warm and Well Coordinator in the delivery of SBHA’s Warm and Well Service, ensuring service targets and grant conditions are met. The role combines direct service development with training, mentoring and performance monitoring. The coordinator will support front‑line teams to provide high‑quality energy advice, help households reduce fuel costs and contribute to tackling fuel poverty and financial exclusion across our communities.
Key Responsibilities
Support the delivery and ongoing development of the Warm and Well Service in line with service objectives and funding requirements.
Provide advice, advocacy and coaching to households to help reduce fuel costs and improve energy efficiency.
Deliver training, mentoring and support to front‑line staff to build confidence and capability in providing energy advice.
Maintain accurate records and monitoring systems to capture service activity, outcomes and performance.
Monitor and support effective grant expenditure in line with award conditions.
Prepare reports and performance information for senior management, boards and external funders.
Promote the Warm and Well Service internally and externally, raising awareness of affordable warmth.
Build and maintain effective relationships with tenants, colleagues and partner organisations.
Support the effective handling of service queries and complaints, ensuring a positive customer experience.
Essential Qualifications and Experience
Experience supervising, coaching or mentoring staff within a customer‑facing service environment.
Experience providing energy advice and/or support services.
Experience delivering training, mentoring or coaching activities.
Strong understanding of the causes and impacts of fuel poverty and financial exclusion.
Experience producing clear written or statistical reports for senior audiences.
Strong communication, interpersonal and IT skills.
Ability to manage competing priorities, meet targets and work under pressure.
Flexible, resilient and proactive approach.
Full driving licence and access to own transport.
Desirable Qualifications and Experience
Qualification or training in energy awareness (e.g. City & Guilds).
Knowledge of the energy sector and relevant regulatory frameworks.
Experience of performance or budget monitoring.
Experience reviewing or developing policies and procedures.
Please note, this post is advertised on a fixed‑term basis, ending 31 March 2028.
Closing date for applications:
Wednesday 6 May 2026, 23:59.
#J-18808-Ljbffr
Warm and Well Coordinator
Location:
South of Scotland and Borders (Selkirk, with travel around the Scottish Borders)
Salary:
£18,711 - £20,667 per year (based on a full‑time equivalent of £37,422 - £41,335 per year, pay award pending)
Contract:
Part‑time, fixed term ending 31 March 2028 (17.5 hours per week)
Benefits:
Flexible working, competitive salary, generous annual leave, supportive sick pay entitlement, life assurance and a good pension scheme.
Job Description
The Warm and Well Coordinator will support the Senior Warm and Well Coordinator in the delivery of SBHA’s Warm and Well Service, ensuring service targets and grant conditions are met. The role combines direct service development with training, mentoring and performance monitoring. The coordinator will support front‑line teams to provide high‑quality energy advice, help households reduce fuel costs and contribute to tackling fuel poverty and financial exclusion across our communities.
Key Responsibilities
Support the delivery and ongoing development of the Warm and Well Service in line with service objectives and funding requirements.
Provide advice, advocacy and coaching to households to help reduce fuel costs and improve energy efficiency.
Deliver training, mentoring and support to front‑line staff to build confidence and capability in providing energy advice.
Maintain accurate records and monitoring systems to capture service activity, outcomes and performance.
Monitor and support effective grant expenditure in line with award conditions.
Prepare reports and performance information for senior management, boards and external funders.
Promote the Warm and Well Service internally and externally, raising awareness of affordable warmth.
Build and maintain effective relationships with tenants, colleagues and partner organisations.
Support the effective handling of service queries and complaints, ensuring a positive customer experience.
Essential Qualifications and Experience
Experience supervising, coaching or mentoring staff within a customer‑facing service environment.
Experience providing energy advice and/or support services.
Experience delivering training, mentoring or coaching activities.
Strong understanding of the causes and impacts of fuel poverty and financial exclusion.
Experience producing clear written or statistical reports for senior audiences.
Strong communication, interpersonal and IT skills.
Ability to manage competing priorities, meet targets and work under pressure.
Flexible, resilient and proactive approach.
Full driving licence and access to own transport.
Desirable Qualifications and Experience
Qualification or training in energy awareness (e.g. City & Guilds).
Knowledge of the energy sector and relevant regulatory frameworks.
Experience of performance or budget monitoring.
Experience reviewing or developing policies and procedures.
Please note, this post is advertised on a fixed‑term basis, ending 31 March 2028.
Closing date for applications:
Wednesday 6 May 2026, 23:59.
#J-18808-Ljbffr