Sr. Practice Assistant
Mass General Brigham, Newton, MA, United States
Site: The General Hospital Corporation
Job Summary
Under the direction of the Practice Manager, the Sr. Clinic Practice Assistant provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.
Principal Duties And Responsibilities
Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
Coordinates and maintains providers’ master clinical schedules
Submits referrals for specialty appointment requests
Obtains intake information from patient and referring physician’s offices
Schedules ancillary tests
Orders and obtains scans for clinical sessions, pathology reports/slides, radiology reports and lab results
Schedules infusion related services utilizing OptIn scheduling support system – triages and manages high volume of patient telephone calls, utilizing superb customer service skills
Maintains confidentiality and privacy, consistent with HIPAA guidelines
Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
Performs other duties as assigned
Qualifications
Education
High School Diploma or Equivalent required. This role does not accept experience in lieu of a degree.
Experience
Office experience 3-5 years required.
Knowledge, Skills And Abilities
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint; knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.
Job Details
Remote Type: Onsite
Work Location: 2014 Washington Street
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
Pay Range: $19.37 - $27.71/Hourly
Grade: 4
Join the MGB Cancer Institute team at Newton‑Wellesley Hospital as a Senior Practice Assistant, where you’ll play a vital role supporting compassionate, high‑quality outpatient cancer care. In this fast‑paced, patient‑focused setting, you’ll coordinate complex scheduling, partner closely with clinicians, and serve as a trusted point of contact for patients navigating their care journey.
EEO Statement
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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Job Summary
Under the direction of the Practice Manager, the Sr. Clinic Practice Assistant provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.
Principal Duties And Responsibilities
Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
Coordinates and maintains providers’ master clinical schedules
Submits referrals for specialty appointment requests
Obtains intake information from patient and referring physician’s offices
Schedules ancillary tests
Orders and obtains scans for clinical sessions, pathology reports/slides, radiology reports and lab results
Schedules infusion related services utilizing OptIn scheduling support system – triages and manages high volume of patient telephone calls, utilizing superb customer service skills
Maintains confidentiality and privacy, consistent with HIPAA guidelines
Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
Performs other duties as assigned
Qualifications
Education
High School Diploma or Equivalent required. This role does not accept experience in lieu of a degree.
Experience
Office experience 3-5 years required.
Knowledge, Skills And Abilities
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint; knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.
Job Details
Remote Type: Onsite
Work Location: 2014 Washington Street
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
Pay Range: $19.37 - $27.71/Hourly
Grade: 4
Join the MGB Cancer Institute team at Newton‑Wellesley Hospital as a Senior Practice Assistant, where you’ll play a vital role supporting compassionate, high‑quality outpatient cancer care. In this fast‑paced, patient‑focused setting, you’ll coordinate complex scheduling, partner closely with clinicians, and serve as a trusted point of contact for patients navigating their care journey.
EEO Statement
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
#J-18808-Ljbffr