PATIENT ACCESS REPRESENTATIVE - Full Time Night
Northern Nevada Health System, Reno, NV, United States
Responsibilities
ER at NW McCarren will provide 24/7 emergency care in a convenient setting. As a full-service emergency room, the facility is capable of treating life‑threatening injuries as well as less urgent issues. At this facility, a skilled team of emergency‑trained physicians, nurses, imaging and laboratory staff deliver the same high‑quality care as our hospital ER. The ER features a wide range of capabilities and technology, is easily accessible, and has ample parking. Website: https://www.nnmc.com
Patient Access Representative position is a full‑time night shift opportunity. The primary functions are to schedule, greet, pre‑register and/or register patients in a courteous and professional manner, verify insurance benefits and check for authorization, pre‑certification, notice of admission, physician order accuracy, and medical necessity. The position also obtains patient signatures for required forms, runs estimates, and collects patient financial responsibility when required. The position is responsible for providing professional, high‑quality customer service, timely resolution of customer problems, and coordination of services to all customers. The position communicates revenue‑cycle related issues to patients and hospital colleagues. The position rotates into various areas of the Patient Access Department including the Emergency Room and may work a variety of shifts. Direct supervision is given. Specific/detailed instructions are provided.
Job Duties / Responsibilities
Acknowledges patients/patients’ families/visitors in a courteous and pleasant manner as they arrive in the department and immediately processes necessary information to eliminate patient wait times. Escorts or provides escort for patients when necessary. Directs patients to the appropriate areas.
Utilizes appropriate and professional verbal communication skills when conversing with patients and other internal and external customers on the telephone and in person to convey a high level of personal attention and promote customer satisfaction.
Promotes efficiency and accurate processing of departmental information by utilizing professional communication skills with the department director, patient access team members, as well as other Northern Nevada Sierra Medical Center personnel and physicians.
Benefits
Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
Career development opportunities within UHS and its 300+ Subsidiaries!
More information is available on our Benefits Guest Website: benefits.uhsguest.com
Qualifications
High School Graduate required
Healthcare experience preferred
Patient registration experience preferred
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
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ER at NW McCarren will provide 24/7 emergency care in a convenient setting. As a full-service emergency room, the facility is capable of treating life‑threatening injuries as well as less urgent issues. At this facility, a skilled team of emergency‑trained physicians, nurses, imaging and laboratory staff deliver the same high‑quality care as our hospital ER. The ER features a wide range of capabilities and technology, is easily accessible, and has ample parking. Website: https://www.nnmc.com
Patient Access Representative position is a full‑time night shift opportunity. The primary functions are to schedule, greet, pre‑register and/or register patients in a courteous and professional manner, verify insurance benefits and check for authorization, pre‑certification, notice of admission, physician order accuracy, and medical necessity. The position also obtains patient signatures for required forms, runs estimates, and collects patient financial responsibility when required. The position is responsible for providing professional, high‑quality customer service, timely resolution of customer problems, and coordination of services to all customers. The position communicates revenue‑cycle related issues to patients and hospital colleagues. The position rotates into various areas of the Patient Access Department including the Emergency Room and may work a variety of shifts. Direct supervision is given. Specific/detailed instructions are provided.
Job Duties / Responsibilities
Acknowledges patients/patients’ families/visitors in a courteous and pleasant manner as they arrive in the department and immediately processes necessary information to eliminate patient wait times. Escorts or provides escort for patients when necessary. Directs patients to the appropriate areas.
Utilizes appropriate and professional verbal communication skills when conversing with patients and other internal and external customers on the telephone and in person to convey a high level of personal attention and promote customer satisfaction.
Promotes efficiency and accurate processing of departmental information by utilizing professional communication skills with the department director, patient access team members, as well as other Northern Nevada Sierra Medical Center personnel and physicians.
Benefits
Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
Career development opportunities within UHS and its 300+ Subsidiaries!
More information is available on our Benefits Guest Website: benefits.uhsguest.com
Qualifications
High School Graduate required
Healthcare experience preferred
Patient registration experience preferred
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
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