PATIENT ACCESS REPRESENTATIVE - Full Time Night
Universal Health Services, Reno, NV, United States
Patient Access Representative
ER at NW McCarren will provide 24/7 emergency care in a convenient setting. As a full-service emergency room, the facility is capable of treating life-threatening injuries as well as less urgent issues. At this facility, a skilled team of emergency-trained physicians, nurses, imaging and laboratory staff deliver the same high-quality care as our hospital ER. The ER features a wide range of capabilities and technology, is easily accessible, and has ample parking.
This Patient Access Representative position is a full time night shift opportunity. The primary functions of the Patient Access Representative are to schedule, greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for authorization, pre-certification, notice of admission, physician order accuracy, and medical necessity. The position also obtains patients signatures for required forms, runs estimates, and collects patient financial responsibility when required. The position is responsible for providing professional, high quality customer service, timely resolution to customer problems, and coordination of services to all customers. The position communicates revenue cycle related issues to patients and hospital colleagues. The position rotates into various areas of the Patient Access Department including the Emergency Room and may work a variety of shifts.
Direct supervision given. Specific/detailed instructions provided.
Job duties include: acknowledging patients/patients' families/visitors in a courteous and pleasant manner as they arrive in the department and immediately processes necessary information to eliminate patient wait times. Escorts or provides escort for patients when necessary. Directs patients to the appropriate areas. Utilizes appropriate and professional verbal communication skills when conversing with patients and other internal and external customers on the telephone and in person to convey a high level of personal attention and promote customer satisfaction. Promotes efficiency and accurate processing of departmental information by utilizing professional communication skills with the department director, patient access team members, as well as other Northern Nevada Sierra Medical Center personnel and physicians.
Benefits for full and part time employees include: challenging and rewarding work environment, competitive compensation & generous paid time off, excellent medical, dental, vision and prescription drug plans, 401(K) with company match and discounted stock plan, career development opportunities within UHS and its 300+ subsidiaries!
About Universal Health Services: One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies and in 2025, was listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
Qualifications: Job requirements include a high school graduate, healthcare experience preferred, and patient registration experience preferred. EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
ER at NW McCarren will provide 24/7 emergency care in a convenient setting. As a full-service emergency room, the facility is capable of treating life-threatening injuries as well as less urgent issues. At this facility, a skilled team of emergency-trained physicians, nurses, imaging and laboratory staff deliver the same high-quality care as our hospital ER. The ER features a wide range of capabilities and technology, is easily accessible, and has ample parking.
This Patient Access Representative position is a full time night shift opportunity. The primary functions of the Patient Access Representative are to schedule, greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for authorization, pre-certification, notice of admission, physician order accuracy, and medical necessity. The position also obtains patients signatures for required forms, runs estimates, and collects patient financial responsibility when required. The position is responsible for providing professional, high quality customer service, timely resolution to customer problems, and coordination of services to all customers. The position communicates revenue cycle related issues to patients and hospital colleagues. The position rotates into various areas of the Patient Access Department including the Emergency Room and may work a variety of shifts.
Direct supervision given. Specific/detailed instructions provided.
Job duties include: acknowledging patients/patients' families/visitors in a courteous and pleasant manner as they arrive in the department and immediately processes necessary information to eliminate patient wait times. Escorts or provides escort for patients when necessary. Directs patients to the appropriate areas. Utilizes appropriate and professional verbal communication skills when conversing with patients and other internal and external customers on the telephone and in person to convey a high level of personal attention and promote customer satisfaction. Promotes efficiency and accurate processing of departmental information by utilizing professional communication skills with the department director, patient access team members, as well as other Northern Nevada Sierra Medical Center personnel and physicians.
Benefits for full and part time employees include: challenging and rewarding work environment, competitive compensation & generous paid time off, excellent medical, dental, vision and prescription drug plans, 401(K) with company match and discounted stock plan, career development opportunities within UHS and its 300+ subsidiaries!
About Universal Health Services: One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies and in 2025, was listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
Qualifications: Job requirements include a high school graduate, healthcare experience preferred, and patient registration experience preferred. EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.