Master Scheduler 2 (H)
University of Miami, Medley, FL, United States
Job Summary
The Master Scheduler 2 (H) creates and maintains provider schedule templates for all clinics and ancillary services with a goal of maximizing access to providers, balancing patient volumes, and reducing wait times. The incumbent must maintain in-depth knowledge of operational and patient flow for all managed specialties and optimize access to care.
Responsibilities
Build and manage provider schedule templates.
Manage scheduling application setup, including creating, updating, and removing templates as needed.
Monitor cancellations of physician clinic schedules and follow up with the assigned scheduling provider.
Manage daily schedule changes to ensure patients are rescheduled efficiently and timely. Perform quality checks on assigned facility schedules and report any under‑booking or over‑booking to management.
Develop and monitor reports on patient volumes, providing metrics to department leadership to support decision‑making.
Monitor and manage requests received from assigned phone lines, email boxes, and software applications, ensuring requests are handled in a timely manner. Communicate any issues to management and actively participate in corrective activities.
Provide guidance to lower‑level schedulers as directed. Adhere to University and unit‑level policies and procedures and safeguard University assets.
Qualifications
High School diploma or equivalent.
Minimum 3 years of relevant experience, including at least 1 year of Template Builder experience.
Knowledge, Skills and Attitudes
General knowledge of office procedures and operations.
Skill in data entry with minimal errors.
Ability to accurately prepare and maintain records, files, reports, and correspondence.
Ability to communicate effectively in both oral and written form.
Ability to maintain effective interpersonal relationships.
Benefits
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
EEO Statement
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status
Full time
Employee Type
Staff
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The Master Scheduler 2 (H) creates and maintains provider schedule templates for all clinics and ancillary services with a goal of maximizing access to providers, balancing patient volumes, and reducing wait times. The incumbent must maintain in-depth knowledge of operational and patient flow for all managed specialties and optimize access to care.
Responsibilities
Build and manage provider schedule templates.
Manage scheduling application setup, including creating, updating, and removing templates as needed.
Monitor cancellations of physician clinic schedules and follow up with the assigned scheduling provider.
Manage daily schedule changes to ensure patients are rescheduled efficiently and timely. Perform quality checks on assigned facility schedules and report any under‑booking or over‑booking to management.
Develop and monitor reports on patient volumes, providing metrics to department leadership to support decision‑making.
Monitor and manage requests received from assigned phone lines, email boxes, and software applications, ensuring requests are handled in a timely manner. Communicate any issues to management and actively participate in corrective activities.
Provide guidance to lower‑level schedulers as directed. Adhere to University and unit‑level policies and procedures and safeguard University assets.
Qualifications
High School diploma or equivalent.
Minimum 3 years of relevant experience, including at least 1 year of Template Builder experience.
Knowledge, Skills and Attitudes
General knowledge of office procedures and operations.
Skill in data entry with minimal errors.
Ability to accurately prepare and maintain records, files, reports, and correspondence.
Ability to communicate effectively in both oral and written form.
Ability to maintain effective interpersonal relationships.
Benefits
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
EEO Statement
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status
Full time
Employee Type
Staff
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