Customer Service Coordinator-Industrial Parts Trading
Activ8 Recruitment & Solutions, Kennesaw, GA, United States
An international Trading company in Kennesaw, GA is seeking a detail oriented and proactive
Customer Service
Coordinator
to provide essential operational and administrative support to our sales team. This role is crucial in ensuring smooth coordination between sales representatives, management, and customers, helping the team achieve its sales goals and maintain high levels of client satisfaction.
Key Responsibilities
Order and Quote Coordination:
Coordinate and track orders, quotations, contracts, and delivery schedules to ensure accuracy and timely follow-up.
Administrative Support:
Provide comprehensive administrative support to the sales team, including preparing reports, presentations, and sales documents.
Customer Communication:
Respond to customer inquiries, provide product or service information, and assist in resolving issues in a timely and professional manner.
Documentation Management:
Maintain customer records, databases, and all sales-related documentation, ensuring data integrity.
Internal Liaison:
Collaborate effectively with internal departments (e.g., logistics, finance, operations) to ensure smooth order processing and fulfillment.
Reporting:
Monitor sales metrics and prepare regular status reports for management, assisting with the preparation of proposals and promotional materials.
Qualifications
Experience:
Previous experience in sales support, customer service, or office administration is preferred.
Skills:
Strong organizational and time-management skills with meticulous attention to detail.
Communication:
Excellent verbal and written communication skills.
Technical Proficiency:
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM systems is a plus.
Work Style:
Ability to multitask, prioritize, and work independently as well as
collaboratively
in a team environment.
#J-18808-Ljbffr
Customer Service
Coordinator
to provide essential operational and administrative support to our sales team. This role is crucial in ensuring smooth coordination between sales representatives, management, and customers, helping the team achieve its sales goals and maintain high levels of client satisfaction.
Key Responsibilities
Order and Quote Coordination:
Coordinate and track orders, quotations, contracts, and delivery schedules to ensure accuracy and timely follow-up.
Administrative Support:
Provide comprehensive administrative support to the sales team, including preparing reports, presentations, and sales documents.
Customer Communication:
Respond to customer inquiries, provide product or service information, and assist in resolving issues in a timely and professional manner.
Documentation Management:
Maintain customer records, databases, and all sales-related documentation, ensuring data integrity.
Internal Liaison:
Collaborate effectively with internal departments (e.g., logistics, finance, operations) to ensure smooth order processing and fulfillment.
Reporting:
Monitor sales metrics and prepare regular status reports for management, assisting with the preparation of proposals and promotional materials.
Qualifications
Experience:
Previous experience in sales support, customer service, or office administration is preferred.
Skills:
Strong organizational and time-management skills with meticulous attention to detail.
Communication:
Excellent verbal and written communication skills.
Technical Proficiency:
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM systems is a plus.
Work Style:
Ability to multitask, prioritize, and work independently as well as
collaboratively
in a team environment.
#J-18808-Ljbffr